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Chess Update - Nutty34 - 16-08-2013 08:41 AM

Chess Services Continue as Digital Region Announces Closure

15th August 2013

You may have heard the announcement today on the closure of the Digital Region Network. Please be assured that your service with Chess will remain unaffected.

We will continue to keep you up to date with any developments but rest assured you are in a great position with Chess - We have relationships with all major UK networks and as such can provide an unparalleled product range alongside great service - all backed by our Never Beaten on Price Guarantee.

If you have any immediate questions please do not hesitate to contact our Customer Service Team on 0844 770 6060

The Chess Team

I am pretty sure Chess offer BT products. just had a look on the website and all their offerings currently have download limits.


RE: Chess Update - alexatkin - 16-08-2013 11:41 AM

Another BS update basically then? Of no comfort at all to anyone who DR was the ONLY fibre network in their area.


RE: Chess Update - Nutty34 - 16-08-2013 12:07 PM

Totally agree mate, what would also concern me too is that all of the Chess current packages have download limits, so even if they do continue to use the DR fibre ( which the above suggests they will not) customers packages would presumably be brought in line with the rest of their customer base.


RE: Chess Update - Chess - 16-08-2013 03:33 PM

For any customer on the digital Network, your services will remain the same, no allowance or usage changes. Whilst we at Chess do advertise some products on our website which have download limits we also offer a comprehensive offering that don't. We would more than welcome any calls to discuss the different options.



(16-08-2013 12:07 PM)Nutty34 Wrote:  Totally agree mate, what would also concern me too is that all of the Chess current packages have download limits, so even if they do continue to use the DR fibre ( which the above suggests they will not) customers packages would presumably be brought in line with the rest of their customer base.



RE: Chess Update - Chess - 16-08-2013 03:41 PM

Regarding Digital Network customers, your services will remain the same with no changes to caps or limits. While Chess do advertise products on our website which are subject to download limits we also have a comprehensive product offering which do not. We would welcome any calls to discuss our full range of options.