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Leaving DRL - ASK4
15-03-2014, 01:02 PM
Post: #11
RE: Leaving DRL - ASK4
(15-03-2014 11:48 AM)Nutty34 Wrote:  When the engineer arrived he used the existing line and simply disconnected my DR connection and connected to BT infinity at the cab

If this happens with my mine then I'll be requesting the £50 new line charge back from Plusnet.
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16-03-2014, 12:43 PM
Post: #12
RE: Leaving DRL - ASK4
Are we expected to return the hardware, e.g. Cellpipe thingy, or do we keep it as part of the contract?
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16-03-2014, 02:52 PM
Post: #13
RE: Leaving DRL - ASK4
I suppose the biggest problem will be if the line is tagged ... I assume lines are not tagged on bt when they are on DRL ? Is there any way to find out ?

I assume in terms of kit they will not be interested in collecting it as it will cost them to dispose of .

Still tempted to order Plusnet and see what happens
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16-03-2014, 07:03 PM
Post: #14
RE: Leaving DRL - ASK4
I can confirm both of the people I knew with DRL connections until last year are still in possession of their Cellpipes.
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16-03-2014, 07:10 PM
Post: #15
RE: Leaving DRL - ASK4
I still have my Zyxel from LBO/Chess. Left them about five months ago.
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22-03-2014, 02:17 PM
Post: #16
RE: Leaving DRL - ASK4
(15-03-2014 01:02 PM)bgnx Wrote:  
(15-03-2014 11:48 AM)Nutty34 Wrote:  When the engineer arrived he used the existing line and simply disconnected my DR connection and connected to BT infinity at the cab

If this happens with my mine then I'll be requesting the £50 new line charge back from Plusnet.

Thats whats known as slamming....Digital Region won't care because its gone now anyway, but an active ISP would

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Spencer Davies
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22-03-2014, 02:39 PM
Post: #17
RE: Leaving DRL - ASK4
In fairness Spencer I told the BT engineer that they could not ue the existing line as it was not theirs to use. He said all the lines are ours and we will use them if we want Smile
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25-03-2014, 12:37 AM (This post was last modified: 25-03-2014 12:37 AM by WillPS.)
Post: #18
RE: Leaving DRL - ASK4
I thought slamming was when the customer's permission had not been given?
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26-03-2014, 04:58 PM
Post: #19
RE: Leaving DRL - ASK4
(22-03-2014 02:17 PM)SpencerUk Wrote:  
(15-03-2014 01:02 PM)bgnx Wrote:  
(15-03-2014 11:48 AM)Nutty34 Wrote:  When the engineer arrived he used the existing line and simply disconnected my DR connection and connected to BT infinity at the cab

If this happens with my mine then I'll be requesting the £50 new line charge back from Plusnet.

Thats whats known as slamming....Digital Region won't care because its gone now anyway, but an active ISP would

Just had Plusnet Fibre installed, the did use the existing DR MPF line so I'll have to contact them to find out why I have been charged a £50 new line fee when they are using the existing line...

77Mb down and 19Mb up however so happy days.
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27-03-2014, 01:17 AM (This post was last modified: 27-03-2014 01:25 AM by alexatkin.)
Post: #20
RE: Leaving DRL - ASK4
Its a little unclear to me what people are referring to here. When you say "new line" are you referring to taking up a second line BEFORE disconnecting the old one, or a disconnect / re-provide?

There is a distinct difference as if you ask for a new (second) line and they instead use your existing one then that is obviously not right as you are paying for TWO lines. However, if you asked for a disconnect/re-provide or they fitted a second socket using your EXISTING wiring (the spare pair) they are well within their right to charge it as a new line.

You have to remember, a new line does not refer to the actual cabling, it refers to the process of an engineer commissioning a port at the exchange. How they actually physically wire that to your property is at their discretion.

By all means complain, but they are certainly not obligated to refund the charge.

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