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ASK4 Statement for Residential DRL Customers
21-05-2014, 06:16 PM
Post: #11
RE: ASK4 Statement for Residential DRL Customers
(21-05-2014 02:33 PM)SpencerUk Wrote:  It's a credit that @ASK4 are still updating and trying to assist customers where they can.

They may not have promoted the network connectivity, but at least they are supporting their customers and others in a time of need. Bravo!

Totally agree, even the link they point customers to, is very informative (a lot better than information from Origin I must say)

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21-05-2014, 08:32 PM
Post: #12
RE: ASK4 Statement for Residential DRL Customers
ASK4 were very good when it came to requesting a MAC, turned around pretty quick - and called back to make sure I had received it.

The service I had from them was good, if unremarkable. It worked, I paid them - but that was it - there was no new products, no innovation, no information about DR on their web site, no nothing. DR was simply a favour they did for RipWire customers, we weren't really part of their business plan.
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21-05-2014, 09:04 PM
Post: #13
RE: ASK4 Statement for Residential DRL Customers
I do admit they didn't promote the service and essentially they have been the caretaker until a solution was found. Sadly there wasn't one so they're doing what they can to help its customers.

I just wish the other providers did the same.

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22-05-2014, 01:27 PM
Post: #14
RE: ASK4 Statement for Residential DRL Customers
(21-05-2014 08:32 PM)Hippojay Wrote:  ASK4 were very good when it came to requesting a MAC, turned around pretty quick - and called back to make sure I had received it.

The service I had from them was good, if unremarkable. It worked, I paid them - but that was it - there was no new products, no innovation, no information about DR on their web site, no nothing. DR was simply a favour they did for RipWire customers, we weren't really part of their business plan.

The reason they didn't take it any further is they knew like most of us, that Digital Region was a dead duck waiting to be put down so it wasn't worth the time, effort and considerable money it takes to promote the service. It all comes down to the people who were running DR, too many egos, not enough experience.

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