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Bad service
10-07-2013, 11:48 PM
Post: #1
Bad service
I sent a quote request off 8 days ago, and got absolutely no response. When you're not publishing your business tariff, that really isn't good enough.

Incidentally, I had a quick look at Facebook (the LBO Twitter and Facebook seem to have been abandoned, did they not leave the keys for Chess?) and found a rather negative comment from one Sarah Simpkins. Wait, Sarah Simpkins? Didn't I receive a rather annoying and unwanted marketing thing from her bigging up Littlebigone not so long ago? Yes I bloody did.
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12-07-2013, 10:01 AM
Post: #2
RE: Bad service
I'm surprised @Chess hasn't picked up on this to be honest.

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Spencer Davies
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14-07-2013, 03:35 PM
Post: #3
RE: Bad service
Doesn't bode well really. LittleBigOne appears to have been left to rot.

I've sent a reminder, will report back if I hear something.
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14-07-2013, 09:39 PM (This post was last modified: 14-07-2013 09:39 PM by alexatkin.)
Post: #4
RE: Bad service
Why would a company who is an "expert in telecommunications" allow this to happen? Surely it reflects badly on their company as a whole?

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15-07-2013, 03:40 PM
Post: #5
RE: Bad service
I suspect with Chess having their own Twitter account I would have thought the LittleBigOne Twitter would have closed down by now to be honest.

Have you tried tweeting direct to Chess @WillPS

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15-07-2013, 05:16 PM
Post: #6
RE: Bad service
But they said they planned on keeping the LBO brand going didn't they? In that case, it'd be like Plusnet customers being expected to communicate through BT!
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15-07-2013, 08:19 PM
Post: #7
RE: Bad service
Very true. I'd still try to communicate through their official twitter. LittleBigOne was never known for responding much on social media like Digital Region anyway.

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17-07-2013, 12:33 PM
Post: #8
RE: Bad service
(10-07-2013 11:48 PM)WillPS Wrote:  I sent a quote request off 8 days ago, and got absolutely no response. When you're not publishing your business tariff, that really isn't good enough.

Incidentally, I had a quick look at Facebook (the LBO Twitter and Facebook seem to have been abandoned, did they not leave the keys for Chess?) and found a rather negative comment from one Sarah Simpkins. Wait, Sarah Simpkins? Didn't I receive a rather annoying and unwanted marketing thing from her bigging up Littlebigone not so long ago? Yes I bloody did.

Hi Will,

I can have an account manager call you to quote today if you wish.

Pete
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18-07-2013, 12:58 PM (This post was last modified: 18-07-2013 12:59 PM by WillPS.)
Post: #9
RE: Bad service
Cheers Pete - already in conversation with Matt - just need to actually ascertain the availability of a landline now!
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