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wake up no internet BUT read for more info
28-02-2012, 10:31 AM
Post: #1
wake up no internet BUT read for more info
Hi, i just woke up about 30 mins ago to find i had no internet i think it when down between 7-8 i think... anyway i phoned up i was told to unplug the cables and reconnect. and by god i was shocked with what i seen

[Image: vqHTj.png]

in short.. nothing has changed at my end, still on the same network etc.. BUT yet my speed can raised and this wasn't possible before with ripwire WTF? lol
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28-02-2012, 10:39 AM
Post: #2
RE: wake up no internet BUT read for more info
Looks like NOC has been messing again *rolls eyes*

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Spencer Davies
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28-02-2012, 10:41 AM
Post: #3
RE: wake up no internet BUT read for more info
don't get my wrong the download speed is nice!! but the upload speed isn't which am not happy about!
i'll wait untill later to see to if sorts itself out and see what happens then and if not changes i will be ringing up
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28-02-2012, 10:57 AM
Post: #4
RE: wake up no internet BUT read for more info
@aceado,

let me get this straight, you are not happy with a 6mb upload? lol.

Upload isn't something that is directly controlled by Ask4 or the NOC so sometimes it will wildly vary. But also take into consideration the testing server Smile

@mattyatty1 Might be worth co-oping with @jackdinn re using your server for upload testing?

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Spencer Davies
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28-02-2012, 11:10 AM (This post was last modified: 28-02-2012 11:18 AM by aceado.)
Post: #5
RE: wake up no internet BUT read for more info
well since i've been with ripwire my upload speed never dropped this much this is why i am unhappy with the upload speed as you can see in the pic that is my avg upload/download speed but as i said i'll see how it goes Confused

upload speed: unhappy
download speed: very happy

i wouldn't mind knowing from @ASK4Support or @jody-ASK4 what has changed to make my speed change so much
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28-02-2012, 11:55 AM
Post: #6
RE: wake up no internet BUT read for more info
We had issues this morning with some of the RiPWiRE accounts that were migrated across in that an automated admin job that ran messed up some RiPWiRE usernames (which has now been fixed) which accounts for your loss of service. This should have had no bearing on your connection speed however.... we've found out that Thales did apparently make some changes to profiles when migrating people which we hadn't asked them to do, it's possible they've been 'tinkering' again however can you raise with support and they'll be able to get a definitive answer for you.
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28-02-2012, 01:54 PM
Post: #7
RE: wake up no internet BUT read for more info
(28-02-2012 11:10 AM)aceado Wrote:  well since i've been with ripwire my upload speed never dropped this much this is why i am unhappy with the upload speed as you can see in the pic that is my avg upload/download speed but as i said i'll see how it goes Confused

upload speed: unhappy
download speed: very happy

i wouldn't mind knowing from @ASK4Support or @jody-ASK4 what has changed to make my speed change so much

As I mentioned previous, upload isn't something that can be directly controlled by Ask4. It's probably the NOC messing with settings which has probably had an effect on your throughput and upstream too Smile

Not going to push this into anyones head, but throughput isn't guaranteed on any internet service..VDSL is no exception.

(28-02-2012 11:55 AM)jody-ASK4 Wrote:  We had issues this morning with some of the RiPWiRE accounts that were migrated across in that an automated admin job that ran messed up some RiPWiRE usernames (which has now been fixed) which accounts for your loss of service. This should have had no bearing on your connection speed however.... we've found out that Thales did apparently make some changes to profiles when migrating people which we hadn't asked them to do, it's possible they've been 'tinkering' again however can you raise with support and they'll be able to get a definitive answer for you.

Jody,

Have you got any explanation from them (NOC) why they have been altering settings. I can appreciate they want to make everyones service as good as possible, but would be nice for them to communicate that lol.

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Spencer Davies
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28-02-2012, 01:57 PM
Post: #8
RE: wake up no internet BUT read for more info
sure would be nice to know what NOC is doing and would also been nice if they spoke to the person on how they want it tweaking which would be better as am sure some people might like a faster upload and some might want a faster download but who knows..
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28-02-2012, 08:26 PM
Post: #9
RE: wake up no internet BUT read for more info
didn't want to make another thread but is anyone else having problems with the internet speed like its proper slow and some websites are slow/bad ping

Quote:Tracing route to cpu-world.com [67.227.202.84]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 27 ms 27 ms 27 ms ac4-ppp.dr.ask4.net [81.23.59.244]
3 28 ms 27 ms 27 ms br2-ac.dr.ask4.net [81.23.57.2]
4 28 ms 28 ms 27 ms dc1-xmr.dr.ask4.net [81.23.57.17]
5 27 ms 36 ms 27 ms shef-mlx.w1-dc1.core.ask4.net [81.23.51.221]
6 30 ms 40 ms 30 ms man-xmr-10ge.w1-tcw.core.ask4.net [81.23.51.254]
7 30 ms 30 ms 30 ms ge-7-0-0.man11.ip4.tinet.net [77.67.73.109]
8 144 ms 144 ms 155 ms xe-0-1-0.chi12.ip4.tinet.net [89.149.187.86] << problem ??
9 143 ms 143 ms 142 ms giglinx-gw.ip4.tinet.net [173.241.129.86]
10 147 ms 146 ms 156 ms lw-dc2-core4-te9-1.rtr.liquidweb.com [209.59.157.226]
11 149 ms 149 ms 149 ms lw-dc2-core3-ge2-16.rtr.liquidweb.com [209.59.157.108]
12 151 ms 151 ms 151 ms lw-dc2-sec3-dist6-po1.rtr.liquidweb.com [209.59.157.122]
13 149 ms 149 ms 149 ms 67.227.202.84

Trace complete.
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28-02-2012, 08:32 PM
Post: #10
RE: wake up no internet BUT read for more info
(28-02-2012 08:26 PM)aceado Wrote:  didn't want to make another thread but is anyone else having problems with the internet speed like its proper slow and some websites are slow/bad ping

Quote:Tracing route to cpu-world.com [67.227.202.84]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 27 ms 27 ms 27 ms ac4-ppp.dr.ask4.net [81.23.59.244]
3 28 ms 27 ms 27 ms br2-ac.dr.ask4.net [81.23.57.2]
4 28 ms 28 ms 27 ms dc1-xmr.dr.ask4.net [81.23.57.17]
5 27 ms 36 ms 27 ms shef-mlx.w1-dc1.core.ask4.net [81.23.51.221]
6 30 ms 40 ms 30 ms man-xmr-10ge.w1-tcw.core.ask4.net [81.23.51.254]
7 30 ms 30 ms 30 ms ge-7-0-0.man11.ip4.tinet.net [77.67.73.109]
8 144 ms 144 ms 155 ms xe-0-1-0.chi12.ip4.tinet.net [89.149.187.86] << problem ??
9 143 ms 143 ms 142 ms giglinx-gw.ip4.tinet.net [173.241.129.86]
10 147 ms 146 ms 156 ms lw-dc2-core4-te9-1.rtr.liquidweb.com [209.59.157.226]
11 149 ms 149 ms 149 ms lw-dc2-core3-ge2-16.rtr.liquidweb.com [209.59.157.108]
12 151 ms 151 ms 151 ms lw-dc2-sec3-dist6-po1.rtr.liquidweb.com [209.59.157.122]
13 149 ms 149 ms 149 ms 67.227.202.84

Trace complete.

Hello,

Just done a trace root to bbc.co.uk from an Ask4 connection and got following data:

traceroute to bbc.co.uk (212.58.241.131), 30 hops max, 40 byte packets

1 31.183 ms 34.673 ms 29.954 ms ac1-ppp.dr.ask4.net (81.23.59.241)

2 29.279 ms 28.421 ms 28.512 ms br1-ac.dr.ask4.net (81.23.57.1)

3 28.718 ms 58.089 ms 28.310 ms dc1-xmr.dr.ask4.net (81.23.57.17)

4 35.519 ms 28.603 ms 28.214 ms shef-mlx.w1-dc1.core.ask4.net (81.23.51.221)

5 33.629 ms 30.844 ms 41.287 ms man-xmr-10ge.w1-tcw.core.ask4.net (81.23.51.254)

6 31.379 ms 31.108 ms 30.802 ms siemens.edge-ix.net (212.121.34.68)

7 36.788 ms 37.433 ms 37.479 ms ge3-0-368.rt0.thdo.bbc.co.uk (212.58.239.17)

8 * * * 212.58.241.131 (212.58.241.131) Request timed out.

9 37.682 ms 37.651 ms 37.452 ms ae1.er01.rbsov.bbc.co.uk (132.185.254.46)

10 37.474 ms 37.890 ms 37.974 ms 132.185.255.134 (132.185.255.134)

11 37.492 ms 37.457 ms 37.959 ms 212.58.241.131 (212.58.241.131)

Matthew
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