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DWM1 · 13-03-2014, 01:13 PM

I am hoping someone can guide me on the process please.

I have been on DRL from the beginning with ASK4 and I am not in any contract.

I had problems originally as I informed +net I was leaving but as DRL don't use MAC keys even through I was asked for one my +net account continued and even had to get them out (BT) to prove I had no =net connection.

I am fortunate that I can now get FTTC in my local area so I thought I should get on with it as ASK4 in the T&C's say they only give me 7 days notice to terminate and I have a feeling that they will just drop the half dozen DRL customers they have like a stone.

I have been asking ASK4 for some time about transferring across and there is no information from them about DRL at all and just get fobbed off with a typical "we don't know either"

So any ideas how I migrate out ?? I assume it is not the same as before DRL as when I call +net I am sure it will be DRL ??? just like before.

Do you think I will have to cease ask4 internet and then reapply again for BB from the beginning and wait several weeks without any service ??

Or should I wait and see if ASK4 will carry out a seamless transfer to an ISP of my choice ??

Any advice would be great

David - Sheffield

pob · 13-03-2014, 01:47 PM

I've just received an email from Ask4 with some details about the closure (see attached). Nothing really new but I'm pleased that they have finally released some information.

13-03-2014, 02:02 PM

I've had similar issues in that my line apparently still shows Plusnet as being my provider despite the fact that I left them in 2011 to move to Ask4 on the DRL network.

Plusnet did agree earlier this week that they would remove the tag from my line but said they were unable to issue a MAC as they weren't the legal provider of my broadband.

Similarly Ask4 can't provide a MAC either so am currently stuck in a loop for the past 7 weeks.

Orange have agreed today that they can also now remove this tag so it looks like I can go ahead as if I don't have broadband. Once I have a better date for this I can arrange to cease my Ask4 service but expect the worse case scenario is that I have to pay them an extra month once the new connection is in and working.

bgnx · 13-03-2014, 02:06 PM

I've opted for the new line route, signed up for Plusnet FTTC and opted to pay the £49.99 for a new line instead of having to mess around with a cease and reprovide.

I'll leave my ASK connection live until the service is no longer available.

DWM1 · (This post was last modified: 13-03-2014 02:07 PM by DWM1.)

Thanks for that ... I only asked a few days ago ...

So basically unless they form some kind of agreement with Thales and a 3rd party (ie BTW or TT) then disconnection is inevitable.

I wonder if they will wait till the 12 hour to tell us this so they can maximise their revenue.

I think I will just leave ASK4 now and get on with it ..

Have you got any plans ?

David

fibretyke · 13-03-2014, 03:25 PM

(13-03-2014 01:13 PM)DWM1 Wrote: Do you think I will have to cease ask4 internet and then reapply again for BB from the beginning and wait several weeks without any service ??

Or should I wait and see if ASK4 will carry out a seamless transfer to an ISP of my choice ??

Any advice would be great

David - Sheffield

As I mentioned in the other thread, once I had placed my order with BT, I only had an 8 day wait to get connected. The process is rather more speedy compared to the wait we all faced for a DR connection, so don't be too disheartened. Wink

DWM1 · 15-03-2014, 10:50 AM

Do you think the following I'd possible ?

I find out when my next ask4 payment date is ? Such as the 4th of April.

I tell ask4 that I want to terminate...

I go onto plus next site and place my order (it will let me so I assume my line on the bt system is not tagged)...

Book online for the engineer date at the end of March.

He turns up and reconnects my line back to the bt side for broadband and snips the link to drl cabinet.

Then the drl cabinet talks to itself until the 4th and I get continuous service ?

Any idea ?

bgnx · 15-03-2014, 11:33 AM

(15-03-2014 10:50 AM)DWM1 Wrote: Do you think the following I'd possible ?

I find out when my next ask4 payment date is ? Such as the 4th of April.

I tell ask4 that I want to terminate...

I go onto plus next site and place my order (it will let me so I assume my line on the bt system is not tagged)...

Book online for the engineer date at the end of March.

He turns up and reconnects my line back to the bt side for broadband and snips the link to drl cabinet.

Then the drl cabinet talks to itself until the 4th and I get continuous service ?

Any idea ?

Don't think this will work as I tried something similar. Plusnet's site let me order FTTC but then after about a week of hearing nothing they got in touch to say that they were unable to take over the line and that I would have to pay for a new line installation or cease my current service. I went down the new line route.

Nutty34 · 15-03-2014, 11:48 AM

I was told similar by BT so talked them in to providing a new line FOC. When the engineer arrived he used the existing line and simply disconnected my DR connection and connected to BT infinity at the cab, this despite the fact they said they could not do this I had literally no downtime between connections

DWM1 · 15-03-2014, 11:52 AM

Thank you for the info... I can't get a new line as I am in a contract through work (work pay for it through one of these telecom resellers)... It just complicates things even further.

It's 8 days lead time according to Plusnet online booking system, so I will go for the more reliable option of a full cease... Mind you I wonder how long it takes Thales to tell btw the new status..... Probably 1 year !!!