T Mobile Internet been down all day

[Ray_Von]

Noticed this morning that I couldn't access the internet via T Mobile (or EE as it is now called) using 3G. Seems there are thousands in the same boat and complaining like mad that there has been very little from EE as to what is going on.
It seems that a fibre cable in London has been severed and this causing problems right across the country.

http://downdetector.co.uk/problems/ee-ev...everywhere

[Chalky]

My work phone is on T-Mobile and I hadn't even noticed because I'm on Wi-Fi at work and at home. Just turned Wi-Fi off and you're right, it's all gone boobs up.

I'm actually not bothered as it's my work phone, gives me an excuse not to do any work! It's going to be fun seeing as I'm out of the office most of next week!

Thing is though, EE/T-Mobile shouldn't rely on one single connection in London. Have they not heard of diverse Points of Presence?

[Ray_Von]

I only noticed around lunch time as I was out and had 3G switched on.Thought it was my phone at first so restarted it but still same.As soon as I got home went on to wifi and checked social media sites to find masses of complaints about having no internet and no update from EE..No updates,sound familiar Origin.

[SpencerUk]

I thought part of EE's data backbone is actually Three's network?

[mirdragon]

there's always issues with EE - I wasn't receiving text alerts other day and they blamed 3rd party for delay as they arrived 12 hours later.

They keep screwing up the account - have 3 numbers on my account, 1 is for a kid, other for wife and they keep sending them both competitions, alerts and account information even though I've asked numerous times not to do this - then said other day they have resolved it and blocked them from receiving only for them to get them again

trouble is EE network is only one we get signal on for where we live and visit.

[Ray_Von]

My T Mobile 3G was working around 6 am.As soon as my contract is up in April I am thinking of going with O2.It looks like I get a good signal here with 4G.Vodafone also good but no 3 mobile 4G coverage as yet.
My OH gets a good signal on her O2 phone and when my niece comes she has a good O2 signal with 4G

[john1]

(30-08-2014 10:22 AM)Ray_Von Wrote:  My T Mobile 3G was working around 6 am.As soon as my contract is up in April I am thinking of going with O2.It looks like I get a good signal here with 4G.Vodafone also good but no 3 mobile 4G coverage as yet.
My OH gets a good signal on her O2 phone and when my niece comes she has a good O2 signal with 4G

It was still off at about 6 this morning but was back on by 10ish albeit pretty slow, it seems to have speeded up a bit now.

I guessed it was them after I rang up and promptly got a message "due to the high volume of calls sod off and try later"

[Ray_Von]

The Register carried a small article about the outage,and of course no apology from EE.

http://www.theregister.co.uk/2014/08/30/...on_friday/

[john1]

(30-08-2014 06:49 PM)Ray_Von Wrote:  The Register carried a small article about the outage,and of course no apology from EE.

http://www.theregister.co.uk/2014/08/30/...on_friday/

At least I got a message and the the phone put down............................................................................​.......