<![CDATA[Digital Region Community Support Forum - Broadband Providers Outside DR]]> https://drlforum.co.uk/ Mon, 12 Dec 2016 09:52:41 +0000 MyBB <![CDATA[Why can't my bro get fibre]]> https://drlforum.co.uk/showthread.php?tid=1404 Mon, 05 Jan 2015 14:54:23 +0000 https://drlforum.co.uk/showthread.php?tid=1404 My brother lives in Dore and is connected to the beuchief exchange
On checking if he can get fibre from BT all the addresses on the street show up but not his but his address shows on sky's checker.

Anyone know why this is occurring he did say that his line was/is with sky but I didn't think this would stop him ordering a BT product.

As I said all his neighbours are showing as able to receive fibre.

Incidentally Sam knows shows as being able to receive fibre etc

Any and all help appreciated

Cheers

Daz]]> My brother lives in Dore and is connected to the beuchief exchange
On checking if he can get fibre from BT all the addresses on the street show up but not his but his address shows on sky's checker.

Anyone know why this is occurring he did say that his line was/is with sky but I didn't think this would stop him ordering a BT product.

As I said all his neighbours are showing as able to receive fibre.

Incidentally Sam knows shows as being able to receive fibre etc

Any and all help appreciated

Cheers

Daz]]> <![CDATA[BT blocking sites WITHOUT court orders now?]]> https://drlforum.co.uk/showthread.php?tid=1403 Sun, 30 Nov 2014 15:42:33 +0000 https://drlforum.co.uk/showthread.php?tid=1403
http://torrentfreak.com/bt-starts-blocki...es-141126/]]>
http://torrentfreak.com/bt-starts-blocki...es-141126/]]> <![CDATA[BT v Sky v Plusnet]]> https://drlforum.co.uk/showthread.php?tid=1400 Sat, 15 Nov 2014 15:37:40 +0000 https://drlforum.co.uk/showthread.php?tid=1400
So deciding whether or not to move to another provider for everything

Looking at the deals and PN have some good ones and works out cheaper than BT plus can use own router

Sky still looking into this but their Fibre package is more expensive and you need to use their own router (anyone tried using a non-sky router on sky)

So anyone have any issues with either Sky or PN - did have PN years ago before Fibre and had no major issues with them - not sure if would need brand new account as still got my old F9 email address

Have Sky TV and no problems with it, but never had their phone line or internet service]]>
So deciding whether or not to move to another provider for everything

Looking at the deals and PN have some good ones and works out cheaper than BT plus can use own router

Sky still looking into this but their Fibre package is more expensive and you need to use their own router (anyone tried using a non-sky router on sky)

So anyone have any issues with either Sky or PN - did have PN years ago before Fibre and had no major issues with them - not sure if would need brand new account as still got my old F9 email address

Have Sky TV and no problems with it, but never had their phone line or internet service]]> <![CDATA[Openreach]]> https://drlforum.co.uk/showthread.php?tid=1388 Thu, 16 Oct 2014 13:38:32 +0100 https://drlforum.co.uk/showthread.php?tid=1388 <![CDATA[Any ideas? I'm so beyond furious]]> https://drlforum.co.uk/showthread.php?tid=1387 Thu, 16 Oct 2014 12:18:13 +0100 https://drlforum.co.uk/showthread.php?tid=1387 Got an install date, lovely gentleman came, hooked us up at cabinet, only to find that the port was faulty, waited another week for port to be fixed, then another engineer came to connect us. Nothing. 3 1/2 hours later as lots of phone calls the gentleman couldn't do anything, fibre was coming through on the line test, but not to my home hub, tried 3 other home hub 5s and 2 home hub 4s ad nothing. He replaced the face plate on the socket, even tried 2 filter sockets. Nothing. He said we needed another engineer because fibre is coming through but it must be really weak that it's not connecting to the hub, so another engineer with more sophisticated equiptment needs to check the line.
So yesterday another engineer came, checked the line and said it was all fine an had no idea why it wasn't working.
Anyone have any ideas, because clearly the engineers don't]]> Got an install date, lovely gentleman came, hooked us up at cabinet, only to find that the port was faulty, waited another week for port to be fixed, then another engineer came to connect us. Nothing. 3 1/2 hours later as lots of phone calls the gentleman couldn't do anything, fibre was coming through on the line test, but not to my home hub, tried 3 other home hub 5s and 2 home hub 4s ad nothing. He replaced the face plate on the socket, even tried 2 filter sockets. Nothing. He said we needed another engineer because fibre is coming through but it must be really weak that it's not connecting to the hub, so another engineer with more sophisticated equiptment needs to check the line.
So yesterday another engineer came, checked the line and said it was all fine an had no idea why it wasn't working.
Anyone have any ideas, because clearly the engineers don't]]> <![CDATA[Sky vs Origin]]> https://drlforum.co.uk/showthread.php?tid=1386 Tue, 14 Oct 2014 16:35:18 +0100 https://drlforum.co.uk/showthread.php?tid=1386
Not sure if this is due to the new router or not, but I am happy!

Now, Origin just need to decided what to bill me..]]>
Not sure if this is due to the new router or not, but I am happy!

Now, Origin just need to decided what to bill me..]]> <![CDATA[Cancelling Plusnet within Contract Question]]> https://drlforum.co.uk/showthread.php?tid=1382 Wed, 08 Oct 2014 10:06:15 +0100 https://drlforum.co.uk/showthread.php?tid=1382 @SpencerUk or somebody else with Plusnet knowledge.

Signed up for an 18 month contract last November; line rental (saver paid in advance for the first year) + BB unlimited. If I left now, what charges would be payable?

Would it be the full (£15.75 * 6)+(£9.99 * 6)? Asking because that EE offer in the MSE email is mighty tempting, but obviously if the charges for leaving Plusnet are much more than £100 it's not worth doing.

EDIT: Found this page: http://www.plus.net/info2/legal/price_guide.html - Table 1.8 indicates the early cancellation fee as being £5.50 for Broadband & Phone - so would that be (6* £5.50) or would that be in addition to above?]]> @SpencerUk or somebody else with Plusnet knowledge.

Signed up for an 18 month contract last November; line rental (saver paid in advance for the first year) + BB unlimited. If I left now, what charges would be payable?

Would it be the full (£15.75 * 6)+(£9.99 * 6)? Asking because that EE offer in the MSE email is mighty tempting, but obviously if the charges for leaving Plusnet are much more than £100 it's not worth doing.

EDIT: Found this page: http://www.plus.net/info2/legal/price_guide.html - Table 1.8 indicates the early cancellation fee as being £5.50 for Broadband & Phone - so would that be (6* £5.50) or would that be in addition to above?]]> <![CDATA[ASDA Employmeant + SKY = Free for a Year]]> https://drlforum.co.uk/showthread.php?tid=1377 Sun, 05 Oct 2014 14:46:42 +0100 https://drlforum.co.uk/showthread.php?tid=1377
i did not really have any plans to rejoin sky as i am happy with my BT YV package but when i got the offer free TV + BB I though its actually a pretty good deal and will just get rid again after a year,

Here is the Link

Ash]]>
i did not really have any plans to rejoin sky as i am happy with my BT YV package but when i got the offer free TV + BB I though its actually a pretty good deal and will just get rid again after a year,

Here is the Link

Ash]]> <![CDATA[New bt infinity install]]> https://drlforum.co.uk/showthread.php?tid=1376 Wed, 01 Oct 2014 14:14:58 +0100 https://drlforum.co.uk/showthread.php?tid=1376
When I had origin installed the openreach guy installed an phone extension right to my pc and I had the router connected there.

The guy has just phone and apparently this infinity doesn't work like this and he's got to run a cat 5 cable to the home hub from the master socket.

Any ideas as to what he's done?? As I thought every thing was the same as the origin connection just a router change?]]>
When I had origin installed the openreach guy installed an phone extension right to my pc and I had the router connected there.

The guy has just phone and apparently this infinity doesn't work like this and he's got to run a cat 5 cable to the home hub from the master socket.

Any ideas as to what he's done?? As I thought every thing was the same as the origin connection just a router change?]]> <![CDATA[Finally connected!]]> https://drlforum.co.uk/showthread.php?tid=1373 Mon, 29 Sep 2014 16:52:43 +0100 https://drlforum.co.uk/showthread.php?tid=1373
Engineer arrived - connected the cabinet - dropped off a modem and it's all working now!

I could have sworn I saw a pig flying! Blush]]>
Engineer arrived - connected the cabinet - dropped off a modem and it's all working now!

I could have sworn I saw a pig flying! Blush]]> <![CDATA[Plusnet - Come back Origin, all is forgiven!]]> https://drlforum.co.uk/showthread.php?tid=1343 Mon, 08 Sep 2014 11:01:41 +0100 https://drlforum.co.uk/showthread.php?tid=1343
They mucked up the install and it ended up having to be expedited so we were without connectivity for two days - when we should have been sorted in plenty of time.

Then they have an outage a week ago for an hour or so. We see random connection drops overnight and then today we get massive latency and often packet loss - Call them up, no knowledge of any issues and I have to submit a traceroute in their online portal.

Now forgive me for thinking that's not really very useful for people having connectivity issues, especially when they hide how you actually submit any information to them behind several links. The best bit though - we can expect to wait 37 hours for a reply! So much for someone taking ownership of support issues!]]>
They mucked up the install and it ended up having to be expedited so we were without connectivity for two days - when we should have been sorted in plenty of time.

Then they have an outage a week ago for an hour or so. We see random connection drops overnight and then today we get massive latency and often packet loss - Call them up, no knowledge of any issues and I have to submit a traceroute in their online portal.

Now forgive me for thinking that's not really very useful for people having connectivity issues, especially when they hide how you actually submit any information to them behind several links. The best bit though - we can expect to wait 37 hours for a reply! So much for someone taking ownership of support issues!]]> <![CDATA[Virgin]]> https://drlforum.co.uk/showthread.php?tid=1321 Thu, 28 Aug 2014 00:59:09 +0100 https://drlforum.co.uk/showthread.php?tid=1321 <![CDATA[Openreach Mk2 Socket Query]]> https://drlforum.co.uk/showthread.php?tid=1318 Tue, 26 Aug 2014 20:49:12 +0100 https://drlforum.co.uk/showthread.php?tid=1318
My BT master socket is in my hallway but I've never had my fibre modem/router connected to it because there isn't a power socket in the near vicinity. Instead, I've got a phone socket in another room that is connected to the master socket via a thin cable running under the carpet. I've done tests in the past and there doesn't appear to be any loss of Internet speed when my kit is using this extension socket.

I told the engineer this over the phone and he has fitted the Openreach Mk2 faceplate to the non-master socket. He's also removed the ADSL filter from the master socket where I have a basic telephone located.
I've just noticed that now, when the telephone is answered, my Internet connection drops! I put another ADSL filter on the master socket and it seems to have fixed this problem.

Does anyone have any comments or suggestions about this please? Has the engineer screwed up?]]>
My BT master socket is in my hallway but I've never had my fibre modem/router connected to it because there isn't a power socket in the near vicinity. Instead, I've got a phone socket in another room that is connected to the master socket via a thin cable running under the carpet. I've done tests in the past and there doesn't appear to be any loss of Internet speed when my kit is using this extension socket.

I told the engineer this over the phone and he has fitted the Openreach Mk2 faceplate to the non-master socket. He's also removed the ADSL filter from the master socket where I have a basic telephone located.
I've just noticed that now, when the telephone is answered, my Internet connection drops! I put another ADSL filter on the master socket and it seems to have fixed this problem.

Does anyone have any comments or suggestions about this please? Has the engineer screwed up?]]> <![CDATA[Modem Query]]> https://drlforum.co.uk/showthread.php?tid=1311 Sun, 24 Aug 2014 11:25:03 +0100 https://drlforum.co.uk/showthread.php?tid=1311

When the engineer visited my home, I was at work and had a non-technical relative providing access. After returning from work, I discovered that the engineer has replaced my unlocked HG612 modem with a ECI B-FOCuS V-2FUb/R and taken the HG612 away! I'd bought the HG612 off Ebay.

Does anyone know if the fibre/cable modem is a free part of the installation? Does it remain the property of the provider?

Cheers.]]>

When the engineer visited my home, I was at work and had a non-technical relative providing access. After returning from work, I discovered that the engineer has replaced my unlocked HG612 modem with a ECI B-FOCuS V-2FUb/R and taken the HG612 away! I'd bought the HG612 off Ebay.

Does anyone know if the fibre/cable modem is a free part of the installation? Does it remain the property of the provider?

Cheers.]]> <![CDATA[BT Raising Prices..Football Tax Sadly]]> https://drlforum.co.uk/showthread.php?tid=1310 Sat, 23 Aug 2014 13:11:25 +0100 https://drlforum.co.uk/showthread.php?tid=1310 The Guardian Article

ISP Review Article

Can't justify the cost in line rental going up. Bandwidth on Broadband perhaps but even then, in reality its BT Sport tax.]]> The Guardian Article

ISP Review Article

Can't justify the cost in line rental going up. Bandwidth on Broadband perhaps but even then, in reality its BT Sport tax.]]> <![CDATA[Migrating to Zen Internet]]> https://drlforum.co.uk/showthread.php?tid=1297 Wed, 20 Aug 2014 16:51:01 +0100 https://drlforum.co.uk/showthread.php?tid=1297 5th August:
Ordered my migration from Origin to Zen, given a provisional date of 14th August.

15:35 5th August:
Received e-mail confirmation of order.

16:17 5th August:
Received e-mail from billing confirming the first payment I made on the phone.

18:50 7th August:
Received e-mail containing my login details and block of static IP addresses.

20:20 7th August:
Received e-mail confirming my migration will happen on the 19th (bummer). I e-mailed them back asking if this can possibly be brought forward.

21:42 8th August:
Quote:Thanks for the email.

The order is going through as a Migration from another provider so the service with them should run until the date that we take over the service. Has the losing provider advised they will be terminating the connection on this date?

They should be fully aware that we will be taking over the connection on the 19th.

I tried to explain that the network is actually being shut down on the 14th.

13:16 11th August:
Quote:I have spoken further to BT and the reason for the lead time activating the service is due to a lack of engineering resources in your exchange, they have had to delay the migration of the service to 19/08 due to this.

In all migrations that I have ever worked with the old service has had to remain active in order for us to migrate it across as it is a different order to a new provision. There is unfortunately no way for us to bring this date forwards due to this resourcing issue that is currently being encountered in your area.

Yeah, he didn't understand, fair enough. There is nothing else they can do at this point anyway so I let it lie.

Morning 19th August:
Zen ADSL line migration is completed without issue. Spend the rest of the day fighting with my router and HG612 to get them to work together properly in this configuration.

14:37 20th August:
Rang to ask when I could place the fibre regrade order and was informed the system had not confirmed I was migrated yet so they would chase this up with BT and should have it confirmed later today when I will be able to place the order.

16:15 20th August:
Received e-mail confirming my ADSL order was completed. I didn't notice this e-mail until after the call back however.

16:35 20th August:
Unexpectedly called back by Zen saying it was all confirmed and they could now place the regrade order, was that okay?

Was asked to confirm I had a compatible router for the service, confirmed BT would provide a modem (I asked to be sure) so I just need an ethernet compatible unit.

16:45 20th August:
Received e-mail confirmation of order.

19:45 20th August:
Received e-mail confirming engineer booked to provide regrade to fibre on 10th September, some time between 8am and 1pm.

12:45 21st August:
Ah Openreach, you bloody fools.

Quote:I am emailing regarding the order ADSL to Zen Fibre Regrade

The order has been rejected by our suppliers, when we have investigated why it seems there is an open order associated to the line.

We believe this order to possibly be the ADSL order we supplied to you which completed on 19/08. We have raised a request with our suppliers to have this investigated to find out if indeed that is the issue

We would expect the request raised to take anything up to 5 working days or more to resolve

We shall review your order again next Tuesday to check for a response, once we do have further updates we shall be in touch to advise

Please accept my sincere apologies for any inconvenience caused
]]> 5th August:
Ordered my migration from Origin to Zen, given a provisional date of 14th August.

15:35 5th August:
Received e-mail confirmation of order.

16:17 5th August:
Received e-mail from billing confirming the first payment I made on the phone.

18:50 7th August:
Received e-mail containing my login details and block of static IP addresses.

20:20 7th August:
Received e-mail confirming my migration will happen on the 19th (bummer). I e-mailed them back asking if this can possibly be brought forward.

21:42 8th August:
Quote:Thanks for the email.

The order is going through as a Migration from another provider so the service with them should run until the date that we take over the service. Has the losing provider advised they will be terminating the connection on this date?

They should be fully aware that we will be taking over the connection on the 19th.

I tried to explain that the network is actually being shut down on the 14th.

13:16 11th August:
Quote:I have spoken further to BT and the reason for the lead time activating the service is due to a lack of engineering resources in your exchange, they have had to delay the migration of the service to 19/08 due to this.

In all migrations that I have ever worked with the old service has had to remain active in order for us to migrate it across as it is a different order to a new provision. There is unfortunately no way for us to bring this date forwards due to this resourcing issue that is currently being encountered in your area.

Yeah, he didn't understand, fair enough. There is nothing else they can do at this point anyway so I let it lie.

Morning 19th August:
Zen ADSL line migration is completed without issue. Spend the rest of the day fighting with my router and HG612 to get them to work together properly in this configuration.

14:37 20th August:
Rang to ask when I could place the fibre regrade order and was informed the system had not confirmed I was migrated yet so they would chase this up with BT and should have it confirmed later today when I will be able to place the order.

16:15 20th August:
Received e-mail confirming my ADSL order was completed. I didn't notice this e-mail until after the call back however.

16:35 20th August:
Unexpectedly called back by Zen saying it was all confirmed and they could now place the regrade order, was that okay?

Was asked to confirm I had a compatible router for the service, confirmed BT would provide a modem (I asked to be sure) so I just need an ethernet compatible unit.

16:45 20th August:
Received e-mail confirmation of order.

19:45 20th August:
Received e-mail confirming engineer booked to provide regrade to fibre on 10th September, some time between 8am and 1pm.

12:45 21st August:
Ah Openreach, you bloody fools.

Quote:I am emailing regarding the order ADSL to Zen Fibre Regrade

The order has been rejected by our suppliers, when we have investigated why it seems there is an open order associated to the line.

We believe this order to possibly be the ADSL order we supplied to you which completed on 19/08. We have raised a request with our suppliers to have this investigated to find out if indeed that is the issue

We would expect the request raised to take anything up to 5 working days or more to resolve

We shall review your order again next Tuesday to check for a response, once we do have further updates we shall be in touch to advise

Please accept my sincere apologies for any inconvenience caused
]]> <![CDATA[BT Infinity and Torrents]]> https://drlforum.co.uk/showthread.php?tid=1294 Tue, 19 Aug 2014 18:27:10 +0100 https://drlforum.co.uk/showthread.php?tid=1294
direct link to the results -> here

.jpg  glasnosttest2.jpg (Size: 57.71 KB / Downloads: 145)

.jpg  glasnosttest.jpg (Size: 156.56 KB / Downloads: 72) ]]>
direct link to the results -> here

.jpg  glasnosttest2.jpg (Size: 57.71 KB / Downloads: 145)

.jpg  glasnosttest.jpg (Size: 156.56 KB / Downloads: 72) ]]> <![CDATA[AAISP]]> https://drlforum.co.uk/showthread.php?tid=1239 Mon, 11 Aug 2014 13:51:12 +0100 https://drlforum.co.uk/showthread.php?tid=1239
I started on 20CN so they could monitor my line,today they migrated me over to Talk Talk..
The downtime was hardly noticeable,they sent me a text to say my line was down an by the time I had turned my pc on I was back online.
Their support is spot on and very knowledgeable.
I gave them my supplied MAC code,told them it was an SLU migration and had to be entered manually(thanks for the info about that supplied on here guys).It was then effortless.

Yes its not cheap and if you are a big downloader the cost can rack up but if you want an isp that is totally on the ball then you will be hard pressed to find better.
You have a full online portal where you can see stats,your usage and billing etc.
If only all isps were like this..]]>
I started on 20CN so they could monitor my line,today they migrated me over to Talk Talk..
The downtime was hardly noticeable,they sent me a text to say my line was down an by the time I had turned my pc on I was back online.
Their support is spot on and very knowledgeable.
I gave them my supplied MAC code,told them it was an SLU migration and had to be entered manually(thanks for the info about that supplied on here guys).It was then effortless.

Yes its not cheap and if you are a big downloader the cost can rack up but if you want an isp that is totally on the ball then you will be hard pressed to find better.
You have a full online portal where you can see stats,your usage and billing etc.
If only all isps were like this..]]> <![CDATA[ISP Review Have Updated Their SuperFast Listings]]> https://drlforum.co.uk/showthread.php?tid=1188 Mon, 07 Jul 2014 13:20:48 +0100 https://drlforum.co.uk/showthread.php?tid=1188
Here's the link..Some to note for you

Breathe 40/10 £19.99 / Unlimited
Plusnet 40/20 £15.99 / Unlimited
Primus Saver £16 / 40/? / Unlimited
Utility Warehouse £19.99 / 80/20 Unlimited (FUP)

If you want better customer service for a reasonable cost then some of the capped ones don't look bad either;

Aquiss £36 / 38/2/ Unlimited
Green ISP £26.99 / 40/10 100GB
ICUK £20 / 40/2 / 60GB Peak / 50GB Offpeak]]>
Here's the link..Some to note for you

Breathe 40/10 £19.99 / Unlimited
Plusnet 40/20 £15.99 / Unlimited
Primus Saver £16 / 40/? / Unlimited
Utility Warehouse £19.99 / 80/20 Unlimited (FUP)

If you want better customer service for a reasonable cost then some of the capped ones don't look bad either;

Aquiss £36 / 38/2/ Unlimited
Green ISP £26.99 / 40/10 100GB
ICUK £20 / 40/2 / 60GB Peak / 50GB Offpeak]]> <![CDATA[adsl providers]]> https://drlforum.co.uk/showthread.php?tid=1180 Wed, 02 Jul 2014 21:45:05 +0100 https://drlforum.co.uk/showthread.php?tid=1180
Through Quidco i can get as follows

Sky - £110 cash back for sky broadband + £25 M&S voucher £3.75/month plus £15.40/month line rental. end tonight

EE - £130 cash back for unlimited internet and evening and weekend calls £2.50/month
plus £130 cash back for paying my line rental upfront. year cost £136. basically EE would be paying me £94 to have all of this for free! Ends in 4 days

whats people thoughts?]]>
Through Quidco i can get as follows

Sky - £110 cash back for sky broadband + £25 M&S voucher £3.75/month plus £15.40/month line rental. end tonight

EE - £130 cash back for unlimited internet and evening and weekend calls £2.50/month
plus £130 cash back for paying my line rental upfront. year cost £136. basically EE would be paying me £94 to have all of this for free! Ends in 4 days

whats people thoughts?]]>