<![CDATA[Digital Region Community Support Forum - Chess Telecom]]> https://drlforum.co.uk/ Tue, 13 Dec 2016 01:29:27 +0000 MyBB <![CDATA[When contract expires]]> https://drlforum.co.uk/showthread.php?tid=1089 Tue, 18 Feb 2014 17:49:41 +0000 https://drlforum.co.uk/showthread.php?tid=1089
So I am wondering what people think is the best method to switch would be?

Currently I am thinking about this...

I live in Bolton upon Dearne. Apparently the Goldthorpe exchange will be BT Infinity enabled sometime soon. Feb 2014-March 2014 estimate, but even if it is later, it looks like it 'will' at least happen this year. Normally my ADSL2+ speed would be about 4.5/5Mbit down. I don't mind this hit knowing that FTTC will be coming soon.

Anyway, should I even bother trying to 'switch' ISP? I'm thinking I should just let this line expire and give the 30 days notice in April. Then set up a new line order with BT in April. Since they offer free new line installations according to their website.

Plus if there is any downtime I have a mobile hotspot.

Seems the most hassle free? Or does anyone see any problem with this that I don't?

Cheers.]]>
So I am wondering what people think is the best method to switch would be?

Currently I am thinking about this...

I live in Bolton upon Dearne. Apparently the Goldthorpe exchange will be BT Infinity enabled sometime soon. Feb 2014-March 2014 estimate, but even if it is later, it looks like it 'will' at least happen this year. Normally my ADSL2+ speed would be about 4.5/5Mbit down. I don't mind this hit knowing that FTTC will be coming soon.

Anyway, should I even bother trying to 'switch' ISP? I'm thinking I should just let this line expire and give the 30 days notice in April. Then set up a new line order with BT in April. Since they offer free new line installations according to their website.

Plus if there is any downtime I have a mobile hotspot.

Seems the most hassle free? Or does anyone see any problem with this that I don't?

Cheers.]]> <![CDATA[Damtel and Forum Members]]> https://drlforum.co.uk/showthread.php?tid=1082 Thu, 13 Feb 2014 13:08:21 +0000 https://drlforum.co.uk/showthread.php?tid=1082
On behalf of the forum members I have contacted Ofcom directly and can confirm that there is a dispute between Damtel and Nine regarding billing.

Ofcom are advising users to contact Nine directly on 01623 889 383 (sales number) to resolve this. Nine can provide short term contracts to help the end user until they migrate to another provider.

Based on the posts made and emails received I have now taken the liberty of banning various members on the forum who I believe are perpetuating to be from Damtel and discrediting other members.]]>
On behalf of the forum members I have contacted Ofcom directly and can confirm that there is a dispute between Damtel and Nine regarding billing.

Ofcom are advising users to contact Nine directly on 01623 889 383 (sales number) to resolve this. Nine can provide short term contracts to help the end user until they migrate to another provider.

Based on the posts made and emails received I have now taken the liberty of banning various members on the forum who I believe are perpetuating to be from Damtel and discrediting other members.]]> <![CDATA[P-2812HNU-F1]]> https://drlforum.co.uk/showthread.php?tid=1080 Tue, 11 Feb 2014 02:08:50 +0000 https://drlforum.co.uk/showthread.php?tid=1080
Just wondering, did anybody ever manage to get the Administrative Username and Password for the ZyXEL P-2812HNU-F1? I would like to see what it can do when its unrestricted. Plus it could be an acceptable back up should my Broadband Router ever die when I move back to ADSL2+

Thanks]]>
Just wondering, did anybody ever manage to get the Administrative Username and Password for the ZyXEL P-2812HNU-F1? I would like to see what it can do when its unrestricted. Plus it could be an acceptable back up should my Broadband Router ever die when I move back to ADSL2+

Thanks]]> <![CDATA[Moved from Chess to DamTel?]]> https://drlforum.co.uk/showthread.php?tid=1071 Sat, 25 Jan 2014 10:34:32 +0000 https://drlforum.co.uk/showthread.php?tid=1071 <![CDATA[Firmware update?]]> https://drlforum.co.uk/showthread.php?tid=1040 Mon, 14 Oct 2013 22:44:28 +0100 https://drlforum.co.uk/showthread.php?tid=1040
Any particular reason for this update? I never really went in the router settings before, so wouldn't see a change to be honest.]]>
Any particular reason for this update? I never really went in the router settings before, so wouldn't see a change to be honest.]]> <![CDATA[Left in limbo]]> https://drlforum.co.uk/showthread.php?tid=992 Fri, 06 Sep 2013 14:12:10 +0100 https://drlforum.co.uk/showthread.php?tid=992
My situation is that I moved into a new house the day after DR announced its closure (16th August)

This means I am now, under contract, paying for a fibre service at my old address which Chess now refuse to move to my new address.

Apparently the only option I have is to pay a cancellation fee to Chess to get out of my contract as they can offer an alternative solution, but this alternative is obviously not going to be the fibre connection which I am paying a premium for.

So much for the "don't worry, your service wont be affected" Angry]]>
My situation is that I moved into a new house the day after DR announced its closure (16th August)

This means I am now, under contract, paying for a fibre service at my old address which Chess now refuse to move to my new address.

Apparently the only option I have is to pay a cancellation fee to Chess to get out of my contract as they can offer an alternative solution, but this alternative is obviously not going to be the fibre connection which I am paying a premium for.

So much for the "don't worry, your service wont be affected" Angry]]> <![CDATA[Worried about my order with Chess]]> https://drlforum.co.uk/showthread.php?tid=690 Sat, 24 Aug 2013 12:04:57 +0100 https://drlforum.co.uk/showthread.php?tid=690
Since then I have read about the closure of the network and potential consequences (for example, switching to ISPs on alternative networks, possible using other technologies and therefore no where near the speed I would have got on the DR network). Now I appear to have signed up for Chess over the phone for a long term contract. I am worried that I am now going to be tied to them for the remaining period of this contract even if they will move me over to a none FTTC network.

I have tried to e-mail them on multiple addresses asking them about this and I have had no reply. I have not had any paperwork through the post (I understand this is how they operate anyway)]]>
Since then I have read about the closure of the network and potential consequences (for example, switching to ISPs on alternative networks, possible using other technologies and therefore no where near the speed I would have got on the DR network). Now I appear to have signed up for Chess over the phone for a long term contract. I am worried that I am now going to be tied to them for the remaining period of this contract even if they will move me over to a none FTTC network.

I have tried to e-mail them on multiple addresses asking them about this and I have had no reply. I have not had any paperwork through the post (I understand this is how they operate anyway)]]> <![CDATA[Chess Update]]> https://drlforum.co.uk/showthread.php?tid=668 Fri, 16 Aug 2013 08:41:10 +0100 https://drlforum.co.uk/showthread.php?tid=668
15th August 2013

You may have heard the announcement today on the closure of the Digital Region Network. Please be assured that your service with Chess will remain unaffected.

We will continue to keep you up to date with any developments but rest assured you are in a great position with Chess - We have relationships with all major UK networks and as such can provide an unparalleled product range alongside great service - all backed by our Never Beaten on Price Guarantee.

If you have any immediate questions please do not hesitate to contact our Customer Service Team on 0844 770 6060

The Chess Team

I am pretty sure Chess offer BT products. just had a look on the website and all their offerings currently have download limits.]]>
15th August 2013

You may have heard the announcement today on the closure of the Digital Region Network. Please be assured that your service with Chess will remain unaffected.

We will continue to keep you up to date with any developments but rest assured you are in a great position with Chess - We have relationships with all major UK networks and as such can provide an unparalleled product range alongside great service - all backed by our Never Beaten on Price Guarantee.

If you have any immediate questions please do not hesitate to contact our Customer Service Team on 0844 770 6060

The Chess Team

I am pretty sure Chess offer BT products. just had a look on the website and all their offerings currently have download limits.]]> <![CDATA[Service added to bill]]> https://drlforum.co.uk/showthread.php?tid=664 Tue, 13 Aug 2013 20:57:52 +0100 https://drlforum.co.uk/showthread.php?tid=664
I hit the roof when I saw it an hour ago. About £4+ per month extra... Never had this before and not happy one bit. Was enough having to ring about the contract from the LBO fiasco.

[Image: KghAdwG.jpg]
and...
[Image: vyCOppo.jpg]


Anybody else got this? Would be nice to know if they just decided to give it me when I argue with some poor worker tomorrow. Angry

A quick search brings me to this page on their website... http://www.chesstelecom.com/fraud. Seems like an 'optional' service that they have decided to give me without my concent.

Also, this was never part of the LBO contract.]]>
I hit the roof when I saw it an hour ago. About £4+ per month extra... Never had this before and not happy one bit. Was enough having to ring about the contract from the LBO fiasco.

[Image: KghAdwG.jpg]
and...
[Image: vyCOppo.jpg]


Anybody else got this? Would be nice to know if they just decided to give it me when I argue with some poor worker tomorrow. Angry

A quick search brings me to this page on their website... http://www.chesstelecom.com/fraud. Seems like an 'optional' service that they have decided to give me without my concent.

Also, this was never part of the LBO contract.]]> <![CDATA[Chess - Fraud Monitor]]> https://drlforum.co.uk/showthread.php?tid=662 Tue, 13 Aug 2013 20:56:22 +0100 https://drlforum.co.uk/showthread.php?tid=662
I hit the roof when I saw it an hour ago. About £4+ per month extra... Never had this before and not happy one bit. Was enough having to ring about the contract from the LBO fiasco.

[Image: KghAdwG.jpg]

and...

[Image: vyCOppo.jpg]

A quick search brings me to this page on their website... http://www.chesstelecom.com/fraud. Seems like an 'optional' service that they have decided to give me without my concent.

Also, this was never part of the LBO contract.

Anybody else got this? Would be nice to know if they just decided to give it me when I argue with some poor worker tomorrow. Angry]]>
I hit the roof when I saw it an hour ago. About £4+ per month extra... Never had this before and not happy one bit. Was enough having to ring about the contract from the LBO fiasco.

[Image: KghAdwG.jpg]

and...

[Image: vyCOppo.jpg]

A quick search brings me to this page on their website... http://www.chesstelecom.com/fraud. Seems like an 'optional' service that they have decided to give me without my concent.

Also, this was never part of the LBO contract.

Anybody else got this? Would be nice to know if they just decided to give it me when I argue with some poor worker tomorrow. Angry]]> <![CDATA[Just joined, couple of questions]]> https://drlforum.co.uk/showthread.php?tid=646 Tue, 23 Jul 2013 13:38:08 +0100 https://drlforum.co.uk/showthread.php?tid=646
Plus, I signed up for the basic 20MB package but am barely getting 10. Again, is that likely to change as the line / router settles down or is that me lot?

Nice forum by the way.

Ken.]]>
Plus, I signed up for the basic 20MB package but am barely getting 10. Again, is that likely to change as the line / router settles down or is that me lot?

Nice forum by the way.

Ken.]]> <![CDATA[Bad service]]> https://drlforum.co.uk/showthread.php?tid=636 Wed, 10 Jul 2013 23:48:59 +0100 https://drlforum.co.uk/showthread.php?tid=636
Incidentally, I had a quick look at Facebook (the LBO Twitter and Facebook seem to have been abandoned, did they not leave the keys for Chess?) and found a rather negative comment from one Sarah Simpkins. Wait, Sarah Simpkins? Didn't I receive a rather annoying and unwanted marketing thing from her bigging up Littlebigone not so long ago? Yes I bloody did.]]>
Incidentally, I had a quick look at Facebook (the LBO Twitter and Facebook seem to have been abandoned, did they not leave the keys for Chess?) and found a rather negative comment from one Sarah Simpkins. Wait, Sarah Simpkins? Didn't I receive a rather annoying and unwanted marketing thing from her bigging up Littlebigone not so long ago? Yes I bloody did.]]> <![CDATA[Questions and Answers For Chess Telecom & LittleBigOne (Updated: 21st May)]]> https://drlforum.co.uk/showthread.php?tid=588 Thu, 16 May 2013 12:11:43 +0100 https://drlforum.co.uk/showthread.php?tid=588
This is mainly for LittleBigOne customers if anything.

I've had a very brief chat with Chess Telecom who hope to get a rep on here as soon as possible to put everyones mind at ease Smile

Further to that, Chess Telecom are coordinating with LittleBigOne for Q&A. In the meantime, If anyone would like any reasonable questions/concerns to be put forward, reply to this thread and I'll highlight it to their attention Smile

Thanks all.


Update 20/5/13

Initial Q&A attached.

.docx  Digital Forum QA (2).docx (Size: 15.1 KB / Downloads: 93)


I'm sorry it doesn't answer all questions but as I say, I had to get it fired off to them before 2PM Thurs. I have emailed Chess with some further questions in relation to whats been mentioned on here (ie TV) and I hope to have a response.

Update 21/5/13

@WillPS and @tekmobile Answers from Forum questions;


Code:
Will the LittleBigOne brand be retained?

LittleBigOne has built some strong relationships with their customers and will continue to trade under their own branding

Code:
Will the operation continue to serve both businesses and consumers?

The operation will continue to serve both businesses and consumers for the foreseeable future

Code:
Will there be any price rises (or decreases) in the immediate future?

There are no plans to change any pricing for services currently received

Code:
Will users still connect by DHCP or will we be moved to PPPoE

All services will remain the same]]>
This is mainly for LittleBigOne customers if anything.

I've had a very brief chat with Chess Telecom who hope to get a rep on here as soon as possible to put everyones mind at ease Smile

Further to that, Chess Telecom are coordinating with LittleBigOne for Q&A. In the meantime, If anyone would like any reasonable questions/concerns to be put forward, reply to this thread and I'll highlight it to their attention Smile

Thanks all.


Update 20/5/13

Initial Q&A attached.

.docx  Digital Forum QA (2).docx (Size: 15.1 KB / Downloads: 93)


I'm sorry it doesn't answer all questions but as I say, I had to get it fired off to them before 2PM Thurs. I have emailed Chess with some further questions in relation to whats been mentioned on here (ie TV) and I hope to have a response.

Update 21/5/13

@WillPS and @tekmobile Answers from Forum questions;


Code:
Will the LittleBigOne brand be retained?

LittleBigOne has built some strong relationships with their customers and will continue to trade under their own branding

Code:
Will the operation continue to serve both businesses and consumers?

The operation will continue to serve both businesses and consumers for the foreseeable future

Code:
Will there be any price rises (or decreases) in the immediate future?

There are no plans to change any pricing for services currently received

Code:
Will users still connect by DHCP or will we be moved to PPPoE

All services will remain the same]]> <![CDATA[Chess Group]]> https://drlforum.co.uk/showthread.php?tid=585 Tue, 14 May 2013 19:31:46 +0100 https://drlforum.co.uk/showthread.php?tid=585 <![CDATA[Upgrade Options]]> https://drlforum.co.uk/showthread.php?tid=522 Fri, 15 Mar 2013 20:22:29 +0000 https://drlforum.co.uk/showthread.php?tid=522
Clearly I am not going to pay to upgrade, is there any wonder that DR is struggling with hair brained policies such as this ?]]>
Clearly I am not going to pay to upgrade, is there any wonder that DR is struggling with hair brained policies such as this ?]]> <![CDATA[dodgy speed]]> https://drlforum.co.uk/showthread.php?tid=474 Sat, 05 Jan 2013 00:19:56 +0000 https://drlforum.co.uk/showthread.php?tid=474
When I first got LBO I had a few teething problems but they got me on 34/4 and was very stable.

After a few months the speed got worse and worse till it dropped to 10meg they sorted this out again but only got to 25meg they claimed it was impossible even though I had 34 for a good few months, at the moment with the zyxel im getting just short of 20/4

I borrowed an Openreach modem off my friend @ash45 to check the status page and got a surprise the speed has dropped again down 11meg and attainable is only saying 18meg which kinda coincides with the zyxel sync but as said I did have 34 for months so I thought the OR modem would of given an attainable of round about that ive attached a few print screens of both modems can anyone help me

Thanks Harry

.png  pic.png (Size: 96.96 KB / Downloads: 130)

.png  IMG_05012013_001455.png (Size: 243.03 KB / Downloads: 121)

.png  IMG_05012013_001641.png (Size: 288.92 KB / Downloads: 110) ]]>
When I first got LBO I had a few teething problems but they got me on 34/4 and was very stable.

After a few months the speed got worse and worse till it dropped to 10meg they sorted this out again but only got to 25meg they claimed it was impossible even though I had 34 for a good few months, at the moment with the zyxel im getting just short of 20/4

I borrowed an Openreach modem off my friend @ash45 to check the status page and got a surprise the speed has dropped again down 11meg and attainable is only saying 18meg which kinda coincides with the zyxel sync but as said I did have 34 for months so I thought the OR modem would of given an attainable of round about that ive attached a few print screens of both modems can anyone help me

Thanks Harry

.png  pic.png (Size: 96.96 KB / Downloads: 130)

.png  IMG_05012013_001455.png (Size: 243.03 KB / Downloads: 121)

.png  IMG_05012013_001641.png (Size: 288.92 KB / Downloads: 110) ]]> <![CDATA[New installation ( Very Poor)]]> https://drlforum.co.uk/showthread.php?tid=455 Fri, 14 Dec 2012 15:03:59 +0000 https://drlforum.co.uk/showthread.php?tid=455
Well the installation date of Thursday (yesterday) came, was aware an engineer may or may not turn up between 8am -1pm, none did. So i wired up the router and connected it all up. Green constant DSL light, red internet light. Wireless network around the 3 pc's i have all worked fine.

Contacted LBO tech, the guy sounded un-interested in my problem and just said it's a BT issue and I'll call you back. 2 hours later no call, so i rang them got the same guy who said he'd chase it up. Again another 2 hour wait so again i called. Same thing no real apology or trying to figure what the problem was, just I'll get back to you.

In the end i called the sales team and hats off the the guy i spoke to Ryan, he was apologetic and really helpful called me back twice before the agreed 1hour callback to reset router. This didn't resolve the issue and was told this was a sync problem. But how a brand new router can be the problem is beyond me. And why the tech guy didn't go through these checks is also beyond me.

Now I'm awaiting a new router, not turned up today so hopeful by sat or Monday. As a GM on a popular MMORPG I'll not be working this weekend.

Thanks LBO, so far I'm not impressed by their customer service of tech support.]]>
Well the installation date of Thursday (yesterday) came, was aware an engineer may or may not turn up between 8am -1pm, none did. So i wired up the router and connected it all up. Green constant DSL light, red internet light. Wireless network around the 3 pc's i have all worked fine.

Contacted LBO tech, the guy sounded un-interested in my problem and just said it's a BT issue and I'll call you back. 2 hours later no call, so i rang them got the same guy who said he'd chase it up. Again another 2 hour wait so again i called. Same thing no real apology or trying to figure what the problem was, just I'll get back to you.

In the end i called the sales team and hats off the the guy i spoke to Ryan, he was apologetic and really helpful called me back twice before the agreed 1hour callback to reset router. This didn't resolve the issue and was told this was a sync problem. But how a brand new router can be the problem is beyond me. And why the tech guy didn't go through these checks is also beyond me.

Now I'm awaiting a new router, not turned up today so hopeful by sat or Monday. As a GM on a popular MMORPG I'll not be working this weekend.

Thanks LBO, so far I'm not impressed by their customer service of tech support.]]> <![CDATA[LBO VOIP Features]]> https://drlforum.co.uk/showthread.php?tid=454 Wed, 12 Dec 2012 15:55:39 +0000 https://drlforum.co.uk/showthread.php?tid=454
Also, when dialling 1471, the message says number is not known, although if I look in the router settings, the number is listed within.

Is this their own VOIP service or are they using a 3rd party where perhaps I could get some guidance from?]]>
Also, when dialling 1471, the message says number is not known, although if I look in the router settings, the number is listed within.

Is this their own VOIP service or are they using a 3rd party where perhaps I could get some guidance from?]]> <![CDATA[New Installation]]> https://drlforum.co.uk/showthread.php?tid=450 Sun, 02 Dec 2012 18:51:57 +0000 https://drlforum.co.uk/showthread.php?tid=450
Initially I was getting a lot of line drop so again I emailed LBO and asked them to look at the issue, they were very prompt and sorted out the line drop.

I now have 37mb broadband as opposed to the 6mb I received from Sky.

I guess the point in this post was really just to say that though there were issues initially it was all sorted with the minimum of fuss.

Well done LBO.
Forgot to say, the Christmas offer of free installation, free phone line and number meant I had nothing to pay up front. The VOIP phone is crystal clear too.]]>
Initially I was getting a lot of line drop so again I emailed LBO and asked them to look at the issue, they were very prompt and sorted out the line drop.

I now have 37mb broadband as opposed to the 6mb I received from Sky.

I guess the point in this post was really just to say that though there were issues initially it was all sorted with the minimum of fuss.

Well done LBO.
Forgot to say, the Christmas offer of free installation, free phone line and number meant I had nothing to pay up front. The VOIP phone is crystal clear too.]]> <![CDATA[max speed change]]> https://drlforum.co.uk/showthread.php?tid=420 Sun, 14 Oct 2012 21:04:05 +0100 https://drlforum.co.uk/showthread.php?tid=420
Ash]]>
Ash]]>