<![CDATA[Digital Region Community Support Forum - Origin Broadband]]> https://drlforum.co.uk/ Mon, 12 Dec 2016 17:16:13 +0000 MyBB <![CDATA[Confirmed, Origin have some strange performance issues]]> https://drlforum.co.uk/showthread.php?tid=1430 Sun, 06 Dec 2015 23:04:39 +0000 https://drlforum.co.uk/showthread.php?tid=1430
I have put up with it because they offered a really good deal to stay, but that runs out the end of this month so I have gotten connected to Zen. As Origin was on a second line they provided (as my main line had tags problems at the time) I have been able to test both.

Firstly and immediately obvious, Zen has 1-3ms lower latency. This varies based on the PPP session as presumably Zen being a much bigger ISP have several virtual circuits, whereas Origin probably just have the one route over their LLU network.

I will dismiss the fact it has fewer hops as the latency of the first one clearly indicates that it is being tunneled over links where its being routed on Origin.

Quote:Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 13 ms 12 ms 12 ms losubs.subs.dsl6.th-lon.zen.net.uk [62.3.84.27]
2 14 ms 12 ms 12 ms ae1-133.cr2.th-lon.zen.net.uk [62.3.86.133]
3 13 ms 12 ms 13 ms ge-2-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.41]
4 13 ms 12 ms 13 ms 72.14.217.190
5 13 ms 12 ms 12 ms 64.233.174.87
6 130 ms 14 ms 14 ms 216.239.57.51
7 13 ms 14 ms 13 ms google-public-dns-a.google.com [8.8.8.8]

Quote:Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 5 ms 4 ms 4 ms 145.255.242.254
2 6 ms 6 ms 5 ms 185.24.14.1
3 * * * Request timed out.
4 15 ms 14 ms 14 ms xe-0-3-4.cr-1.hex67.uk.call27.net [185.103.229.237]
5 14 ms 14 ms 14 ms xe-0-0-1-101.luigi.as34270.net [85.91.226.145]
6 14 ms 14 ms 14 ms xe-0-0-1-0.mario.as34270.net [85.91.224.9]
7 14 ms 14 ms 15 ms 195.66.224.125
8 15 ms 15 ms 14 ms 72.14.232.187
9 16 ms 15 ms 15 ms 216.239.57.53
10 15 ms 15 ms 15 ms google-public-dns-a.google.com [8.8.8.8]

Speed wise, this is the average speed I have been getting on Origin:
[Image: 2064860.png]
Immediately on Zen however I get:
[Image: 2133754.png]
Just because it HAD to be done, here are a couple of load-balancing tests with both connections used. It does not seem to consistently apply for uploads for some reason.
[Image: 2134784.png][Image: 2154760.png]

[Image: alexatkinold.png]]]>
I have put up with it because they offered a really good deal to stay, but that runs out the end of this month so I have gotten connected to Zen. As Origin was on a second line they provided (as my main line had tags problems at the time) I have been able to test both.

Firstly and immediately obvious, Zen has 1-3ms lower latency. This varies based on the PPP session as presumably Zen being a much bigger ISP have several virtual circuits, whereas Origin probably just have the one route over their LLU network.

I will dismiss the fact it has fewer hops as the latency of the first one clearly indicates that it is being tunneled over links where its being routed on Origin.

Quote:Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 13 ms 12 ms 12 ms losubs.subs.dsl6.th-lon.zen.net.uk [62.3.84.27]
2 14 ms 12 ms 12 ms ae1-133.cr2.th-lon.zen.net.uk [62.3.86.133]
3 13 ms 12 ms 13 ms ge-2-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.41]
4 13 ms 12 ms 13 ms 72.14.217.190
5 13 ms 12 ms 12 ms 64.233.174.87
6 130 ms 14 ms 14 ms 216.239.57.51
7 13 ms 14 ms 13 ms google-public-dns-a.google.com [8.8.8.8]

Quote:Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 5 ms 4 ms 4 ms 145.255.242.254
2 6 ms 6 ms 5 ms 185.24.14.1
3 * * * Request timed out.
4 15 ms 14 ms 14 ms xe-0-3-4.cr-1.hex67.uk.call27.net [185.103.229.237]
5 14 ms 14 ms 14 ms xe-0-0-1-101.luigi.as34270.net [85.91.226.145]
6 14 ms 14 ms 14 ms xe-0-0-1-0.mario.as34270.net [85.91.224.9]
7 14 ms 14 ms 15 ms 195.66.224.125
8 15 ms 15 ms 14 ms 72.14.232.187
9 16 ms 15 ms 15 ms 216.239.57.53
10 15 ms 15 ms 15 ms google-public-dns-a.google.com [8.8.8.8]

Speed wise, this is the average speed I have been getting on Origin:
[Image: 2064860.png]
Immediately on Zen however I get:
[Image: 2133754.png]
Just because it HAD to be done, here are a couple of load-balancing tests with both connections used. It does not seem to consistently apply for uploads for some reason.
[Image: 2134784.png][Image: 2154760.png]

[Image: alexatkinold.png]]]> <![CDATA[Strange routing over last couple of days]]> https://drlforum.co.uk/showthread.php?tid=1429 Sun, 22 Nov 2015 23:02:06 +0000 https://drlforum.co.uk/showthread.php?tid=1429
Code:
1  Router (192.168.1.254)  0.244 ms  0.305 ms  0.383 ms
2  145.255.242.254 (145.255.242.254)  4.266 ms  4.477 ms  4.541 ms
3  185.24.14.1 (185.24.14.1)  7.744 ms  7.848 ms  7.921 ms
4  * * *
5  185.103.229.237 (185.103.229.237)  16.989 ms  17.160 ms  17.238 ms
6  ge-0-0-1.sth.swe.call27.net (185.103.229.251)  43.431 ms  43.179 ms  44.005 ms
7  192.121.80.47 (192.121.80.47)  47.250 ms  44.131 ms  44.245 ms
8  216.239.54.181 (216.239.54.181)  47.851 ms  48.106 ms  48.590 ms
9  209.85.245.63 (209.85.245.63)  45.094 ms 72.14.234.83 (72.14.234.83)  53.314 ms  53.389 ms
10  google-public-dns-a.google.com (8.8.8.8)  46.910 ms  46.821 ms  47.294 ms

I'm chasing this up with them as a change from 14ms to 47ms is not something you expect and it makes a noticeable difference to DNS resolution speed.

If that domain name and reading Call27.nets twitter feed, it looks like its routing via their Sweden POP to get to London, utterly bonkers.

Its even worse for my IPv6 tunnel which seems to be routing via Sweden to Amsterdam to get to London. Huh

Code:
traceroute to 216.66.88.98 (216.66.88.98), 30 hops max, 60 byte packets
1  Router (192.168.1.254)  0.179 ms  0.202 ms  0.242 ms
2  145.255.242.254 (145.255.242.254)  4.261 ms  4.293 ms  4.450 ms
3  185.24.14.1 (185.24.14.1)  6.173 ms  6.401 ms  6.439 ms
4  * * *
5  185.103.229.237 (185.103.229.237)  14.419 ms  14.672 ms  14.675 ms
6  ge-0-0-1.sth.swe.call27.net (185.103.229.251)  41.670 ms  41.465 ms  41.445 ms
7  * * *
8  10ge12-6.core1.ams1.he.net (72.52.92.45)  43.589 ms  43.541 ms  43.787 ms
9  100ge9-1.core1.lon2.he.net (72.52.92.213)  41.321 ms  70.150 ms  70.395 ms
10  tserv1.lon2.he.net (216.66.88.98)  46.666 ms  41.609 ms  47.781 ms

I have checked a few different routes, things seem to be fine for Microsoft and my VPS.
The irony there is both of those will default to IPv6 so in real-world use are still being hit due my IPv6 tunnel provider being an affected route. DOH!]]>
Code:
1  Router (192.168.1.254)  0.244 ms  0.305 ms  0.383 ms
2  145.255.242.254 (145.255.242.254)  4.266 ms  4.477 ms  4.541 ms
3  185.24.14.1 (185.24.14.1)  7.744 ms  7.848 ms  7.921 ms
4  * * *
5  185.103.229.237 (185.103.229.237)  16.989 ms  17.160 ms  17.238 ms
6  ge-0-0-1.sth.swe.call27.net (185.103.229.251)  43.431 ms  43.179 ms  44.005 ms
7  192.121.80.47 (192.121.80.47)  47.250 ms  44.131 ms  44.245 ms
8  216.239.54.181 (216.239.54.181)  47.851 ms  48.106 ms  48.590 ms
9  209.85.245.63 (209.85.245.63)  45.094 ms 72.14.234.83 (72.14.234.83)  53.314 ms  53.389 ms
10  google-public-dns-a.google.com (8.8.8.8)  46.910 ms  46.821 ms  47.294 ms

I'm chasing this up with them as a change from 14ms to 47ms is not something you expect and it makes a noticeable difference to DNS resolution speed.

If that domain name and reading Call27.nets twitter feed, it looks like its routing via their Sweden POP to get to London, utterly bonkers.

Its even worse for my IPv6 tunnel which seems to be routing via Sweden to Amsterdam to get to London. Huh

Code:
traceroute to 216.66.88.98 (216.66.88.98), 30 hops max, 60 byte packets
1  Router (192.168.1.254)  0.179 ms  0.202 ms  0.242 ms
2  145.255.242.254 (145.255.242.254)  4.261 ms  4.293 ms  4.450 ms
3  185.24.14.1 (185.24.14.1)  6.173 ms  6.401 ms  6.439 ms
4  * * *
5  185.103.229.237 (185.103.229.237)  14.419 ms  14.672 ms  14.675 ms
6  ge-0-0-1.sth.swe.call27.net (185.103.229.251)  41.670 ms  41.465 ms  41.445 ms
7  * * *
8  10ge12-6.core1.ams1.he.net (72.52.92.45)  43.589 ms  43.541 ms  43.787 ms
9  100ge9-1.core1.lon2.he.net (72.52.92.213)  41.321 ms  70.150 ms  70.395 ms
10  tserv1.lon2.he.net (216.66.88.98)  46.666 ms  41.609 ms  47.781 ms

I have checked a few different routes, things seem to be fine for Microsoft and my VPS.
The irony there is both of those will default to IPv6 so in real-world use are still being hit due my IPv6 tunnel provider being an affected route. DOH!]]> <![CDATA[Out of the blue call from Origin]]> https://drlforum.co.uk/showthread.php?tid=1409 Mon, 09 Mar 2015 22:33:24 +0000 https://drlforum.co.uk/showthread.php?tid=1409
In August last year, after been cut off with the closure of DR I complained to CISAS about Origin Broadband. The conclusion of the case was that Origin would release me from my contract and refund the sum of approximately £15. At the time Origin Broadband agreed to this, however I have not received a refund.

I switched to BT in August 2014 and heard nothing from Origin since, that is until last week when I received a call asking me for approximately £110 for phone calls made while I was in contract them. I asked for more information but they could not provide any, they said they would get back to me. I believe the amount may be due to incorrect billing on their part, I never received any kind of itemised bill during my 18 month contract with them, but as I had asked for a package with inclusive calls I did not see this to be a problem at the time. I have also reviewed my contract with them which refers to a VOIP service not the fixed analogue telephone line that I actually had.

Additionally, on the contract, the pricing schedule bears no relevance to the amount I was paying for line rental and ‘Standard Calls’ the contract seems to be geared up for a VOIP service - something I did not have.

I'm still waiting for them to get back to me I suspect they have gone back to BT Wholesale to retrieve the call list.

Just wondered if anyone else has had this type of call and any advice would also be appreciated.]]>
In August last year, after been cut off with the closure of DR I complained to CISAS about Origin Broadband. The conclusion of the case was that Origin would release me from my contract and refund the sum of approximately £15. At the time Origin Broadband agreed to this, however I have not received a refund.

I switched to BT in August 2014 and heard nothing from Origin since, that is until last week when I received a call asking me for approximately £110 for phone calls made while I was in contract them. I asked for more information but they could not provide any, they said they would get back to me. I believe the amount may be due to incorrect billing on their part, I never received any kind of itemised bill during my 18 month contract with them, but as I had asked for a package with inclusive calls I did not see this to be a problem at the time. I have also reviewed my contract with them which refers to a VOIP service not the fixed analogue telephone line that I actually had.

Additionally, on the contract, the pricing schedule bears no relevance to the amount I was paying for line rental and ‘Standard Calls’ the contract seems to be geared up for a VOIP service - something I did not have.

I'm still waiting for them to get back to me I suspect they have gone back to BT Wholesale to retrieve the call list.

Just wondered if anyone else has had this type of call and any advice would also be appreciated.]]> <![CDATA[Would I be mad to consider returning to Origin?]]> https://drlforum.co.uk/showthread.php?tid=1408 Tue, 10 Feb 2015 12:21:48 +0000 https://drlforum.co.uk/showthread.php?tid=1408
One year on and with the BT contract coming to an end, we've taken a good offer to rejoin Sky TV for a year and I'm now looking at cheaper phone+FTTC providers. BT don't seem too keen on retention offers right now, so it's looking like Plusnet is the next obvious choice. BUT.....Origin is very cheap right now Blush .

Should I consider going back or is that a stupid idea based on their past performance? Anyone on here have any feedback on their service in the post DR era? What about the future security of the business - what would happen to connected customers if the company became insolvent?]]>
One year on and with the BT contract coming to an end, we've taken a good offer to rejoin Sky TV for a year and I'm now looking at cheaper phone+FTTC providers. BT don't seem too keen on retention offers right now, so it's looking like Plusnet is the next obvious choice. BUT.....Origin is very cheap right now Blush .

Should I consider going back or is that a stupid idea based on their past performance? Anyone on here have any feedback on their service in the post DR era? What about the future security of the business - what would happen to connected customers if the company became insolvent?]]> <![CDATA[How is Oliver still winning awards after the shambles he pulled?]]> https://drlforum.co.uk/showthread.php?tid=1402 Fri, 28 Nov 2014 18:18:40 +0000 https://drlforum.co.uk/showthread.php?tid=1402 Quote:Origin Broadband, led by 25 year old Oliver Bryssau, was named the Business of the Year while Bryssau won the prize for Young Person in Business at the British Chambers of Commerce Awards 2014.
Quote:The judges praised Bryssau's technical skills and ability to recognise talent in others. Origin Broadband received a £10,000 prize as the British Chambers of Commerce Business of the Year.

http://news.sky.com/story/1382197/presti...5-year-old]]> Quote:Origin Broadband, led by 25 year old Oliver Bryssau, was named the Business of the Year while Bryssau won the prize for Young Person in Business at the British Chambers of Commerce Awards 2014.
Quote:The judges praised Bryssau's technical skills and ability to recognise talent in others. Origin Broadband received a £10,000 prize as the British Chambers of Commerce Business of the Year.

http://news.sky.com/story/1382197/presti...5-year-old]]> <![CDATA[Origin still has the odd complaints still]]> https://drlforum.co.uk/showthread.php?tid=1399 Tue, 11 Nov 2014 10:43:52 +0000 https://drlforum.co.uk/showthread.php?tid=1399
Surely it doesn't take 3 months to refund someone haha.

I did notice that they are offering 2 years line rental packages...Don't know many ISP's that offer that..do they need the cash maybe?]]>
Surely it doesn't take 3 months to refund someone haha.

I did notice that they are offering 2 years line rental packages...Don't know many ISP's that offer that..do they need the cash maybe?]]> <![CDATA[Finally back on]]> https://drlforum.co.uk/showthread.php?tid=1396 Thu, 30 Oct 2014 11:20:09 +0000 https://drlforum.co.uk/showthread.php?tid=1396
After being down for over 3 weeks and realising there was no end in sight, I managed to get a workable mobile solution in the meantime and don't know how I'd have managed without it. The mobile data reception is pretty poor where I live, I worked out through trial and error with mobile phones that O2 was better than the others (I actually find O2's coverage is the best in most places), so bought one of their USB data dongles, installed a small form factor PC in the attic at the highest point in the house possible - and from here I got a half decent signal. In practice it even cleared 1Mbps quite regularly. (I say in practice because never believe the speed the mobile broadband software tells you it connects at!) I then used Windows built in Internet Connection Sharing to share the connection, and installed powerline adaptors to connect it back down to my usual PC downstairs.

A lot of work but it was worth it to keep me sane. Without that I would've probably completely lost it, gone postal and driven down to Origin HQ on a killing spree.

I do kind of blame BT Openreach, and I think there was definitely some malice in it "Ha we'll teach you to move away to a competitor network, come crawling back now havent you? We'll do it when we get round to it." Or something along those lines, probably accompanied by a sinister evil laugh. But to be fair to them, on August the 14th they will've suddenly recieved several thousand requests to transfer lines all at the same time so I can understand them being a bit p***ed off, blaming the providers for not sorting it out sooner, and not feeling inclined to break their backs to sort out someone else's mess.

Anyway I'm finally back now. I make that one day shy of 10 weeks downtime :-O

The thing that gets to me the most is the way Origin handled it. They promised they had a plan to seamlessly migrate everyone across. The fact that they never made an official statement explaining what their plan was and what went wrong (and apologising!), makes me think they're trying to hide something pretty egregious.

Incidentally, does anyone have any inside information as to how Origin are doing now? I haven't transferred away simply because I've had enough disruption for now and don't want the hassle (and cost) of migrating to another provider, it's also a bad time to sign up atm imo as providers are charging premiums to cope with the increasing investment costs, traffic, etc from FTTC. But if Origin are likely to go under any time soon it'd probably be a good idea to get out now so I don't end up in another mess!]]>
After being down for over 3 weeks and realising there was no end in sight, I managed to get a workable mobile solution in the meantime and don't know how I'd have managed without it. The mobile data reception is pretty poor where I live, I worked out through trial and error with mobile phones that O2 was better than the others (I actually find O2's coverage is the best in most places), so bought one of their USB data dongles, installed a small form factor PC in the attic at the highest point in the house possible - and from here I got a half decent signal. In practice it even cleared 1Mbps quite regularly. (I say in practice because never believe the speed the mobile broadband software tells you it connects at!) I then used Windows built in Internet Connection Sharing to share the connection, and installed powerline adaptors to connect it back down to my usual PC downstairs.

A lot of work but it was worth it to keep me sane. Without that I would've probably completely lost it, gone postal and driven down to Origin HQ on a killing spree.

I do kind of blame BT Openreach, and I think there was definitely some malice in it "Ha we'll teach you to move away to a competitor network, come crawling back now havent you? We'll do it when we get round to it." Or something along those lines, probably accompanied by a sinister evil laugh. But to be fair to them, on August the 14th they will've suddenly recieved several thousand requests to transfer lines all at the same time so I can understand them being a bit p***ed off, blaming the providers for not sorting it out sooner, and not feeling inclined to break their backs to sort out someone else's mess.

Anyway I'm finally back now. I make that one day shy of 10 weeks downtime :-O

The thing that gets to me the most is the way Origin handled it. They promised they had a plan to seamlessly migrate everyone across. The fact that they never made an official statement explaining what their plan was and what went wrong (and apologising!), makes me think they're trying to hide something pretty egregious.

Incidentally, does anyone have any inside information as to how Origin are doing now? I haven't transferred away simply because I've had enough disruption for now and don't want the hassle (and cost) of migrating to another provider, it's also a bad time to sign up atm imo as providers are charging premiums to cope with the increasing investment costs, traffic, etc from FTTC. But if Origin are likely to go under any time soon it'd probably be a good idea to get out now so I don't end up in another mess!]]> <![CDATA[Returning equipment]]> https://drlforum.co.uk/showthread.php?tid=1394 Fri, 24 Oct 2014 16:34:09 +0100 https://drlforum.co.uk/showthread.php?tid=1394
Here is their response:

I've looked through your account and I can see that a refund is definitely due here. Your refund should be back in your account early next week at the latest.

Can you please ensure that any equipment we supplied to you is returned to us if this hasn't been done already?


Now, I do have the ZyXel router which they can have, but I'm not paying for postage. I recall hearing that the router was the property of DRL, so my question is, what should I do now? Ask Origin to pay the postage? Offer them the chance to collect it? I don't see why I should be out of pocket.

Cheers
Dave]]>
Here is their response:

I've looked through your account and I can see that a refund is definitely due here. Your refund should be back in your account early next week at the latest.

Can you please ensure that any equipment we supplied to you is returned to us if this hasn't been done already?


Now, I do have the ZyXel router which they can have, but I'm not paying for postage. I recall hearing that the router was the property of DRL, so my question is, what should I do now? Ask Origin to pay the postage? Offer them the chance to collect it? I don't see why I should be out of pocket.

Cheers
Dave]]> <![CDATA[Origin Claim UK Market Not Ready For FTTP]]> https://drlforum.co.uk/showthread.php?tid=1391 Fri, 17 Oct 2014 20:48:52 +0100 https://drlforum.co.uk/showthread.php?tid=1391 Cable.co.uk

Picking out some quotes here (may be taking this out of context)

Quote:“The best implementation of FTTP will be the implementation that BT brings, that’s my opinion,” added Origin’s head of operations Peter Lowes.

Wasn't this the same company blaming BT for its disconnected users..Now they support BT's actions?..Make your mind up!

Quote:However a verified industry source told us Origin’s comments were unfounded.

“Origin are obviously on a big ADSL push and are also using fibre-to-the-cabinet. Everyone knows FTTC is using long lines and is not as fast as FTTP,” they argued.

Very true...Origin are on a big ADSL push because they have invested into LLU. I don't see how ADSL is an "established technology"..In my eyes it's quickly on its way out with different variants of FTTx being tried for long lines to increase reach of the product.]]> Cable.co.uk

Picking out some quotes here (may be taking this out of context)

Quote:“The best implementation of FTTP will be the implementation that BT brings, that’s my opinion,” added Origin’s head of operations Peter Lowes.

Wasn't this the same company blaming BT for its disconnected users..Now they support BT's actions?..Make your mind up!

Quote:However a verified industry source told us Origin’s comments were unfounded.

“Origin are obviously on a big ADSL push and are also using fibre-to-the-cabinet. Everyone knows FTTC is using long lines and is not as fast as FTTP,” they argued.

Very true...Origin are on a big ADSL push because they have invested into LLU. I don't see how ADSL is an "established technology"..In my eyes it's quickly on its way out with different variants of FTTx being tried for long lines to increase reach of the product.]]> <![CDATA[Origin Has A Moan At Plusnet]]> https://drlforum.co.uk/showthread.php?tid=1390 Fri, 17 Oct 2014 20:44:08 +0100 https://drlforum.co.uk/showthread.php?tid=1390 Origin taking some pot shots at Plusnet

Whilst I don't like the Plusnet adverts and frequently find myself changing the channel for 30 seconds or so while it gets off tele, I don't see how Origin can can take pot shots at Plusnet when they can't get their own house in order re Tech Support wait times, Provision issues, Tags issues, Refunds, complaints, etc.

Quote from Oliver here;

Quote:“We have built the network specifically for Yorkshire,” he said.

“We’re not owned by anyone else, we’re owned by Yorkshire people. We invest in Yorkshire jobs and we invest in the local network in the area to create a network for Yorkshire people.

“There is nothing more to it than that and that’s why we’re pushing the Yorkshire thing so much.”

He went on to say: “Plusnet might trade on the Yorkshire brand but its not really Yorkshire, it's making fun out of Yorkshire. A lot of it is - the flat caps, the brass bands and the dog.

He doesn't mention though that the jobs he creates he isn't actually paying a proper wage for and instead puts them on apprentice wages....Like a true politician, never tells the full picture.]]> Origin taking some pot shots at Plusnet

Whilst I don't like the Plusnet adverts and frequently find myself changing the channel for 30 seconds or so while it gets off tele, I don't see how Origin can can take pot shots at Plusnet when they can't get their own house in order re Tech Support wait times, Provision issues, Tags issues, Refunds, complaints, etc.

Quote from Oliver here;

Quote:“We have built the network specifically for Yorkshire,” he said.

“We’re not owned by anyone else, we’re owned by Yorkshire people. We invest in Yorkshire jobs and we invest in the local network in the area to create a network for Yorkshire people.

“There is nothing more to it than that and that’s why we’re pushing the Yorkshire thing so much.”

He went on to say: “Plusnet might trade on the Yorkshire brand but its not really Yorkshire, it's making fun out of Yorkshire. A lot of it is - the flat caps, the brass bands and the dog.

He doesn't mention though that the jobs he creates he isn't actually paying a proper wage for and instead puts them on apprentice wages....Like a true politician, never tells the full picture.]]> <![CDATA[Origin July 2014 billing]]> https://drlforum.co.uk/showthread.php?tid=1385 Fri, 10 Oct 2014 20:57:40 +0100 https://drlforum.co.uk/showthread.php?tid=1385
I'm sure this has been covered but couldn't find anything about it. I'm leaving Origin (Sky free unlimited broadband finally too good to ignnore!) and appear to be having problems with Origin working out the final bill.

Did anyone else not get billed for July 2014 (August payment)?

I didn't get a bill, however the full £35.00 was taken.

There has been a bill invented for September (when my service didn't even go live until the 23rd September) which includes a made up amount of £7.50 credit rather than £19.19 I work it out to be.

Then have then decided to bill me from 1st October to 30th November.. this could get interesting !]]>
I'm sure this has been covered but couldn't find anything about it. I'm leaving Origin (Sky free unlimited broadband finally too good to ignnore!) and appear to be having problems with Origin working out the final bill.

Did anyone else not get billed for July 2014 (August payment)?

I didn't get a bill, however the full £35.00 was taken.

There has been a bill invented for September (when my service didn't even go live until the 23rd September) which includes a made up amount of £7.50 credit rather than £19.19 I work it out to be.

Then have then decided to bill me from 1st October to 30th November.. this could get interesting !]]> <![CDATA[56 Days in Stannington]]> https://drlforum.co.uk/showthread.php?tid=1384 Fri, 10 Oct 2014 15:58:15 +0100 https://drlforum.co.uk/showthread.php?tid=1384
I am not crowing about having a connection. I am just in shock that in a country which is supposed to be technologically advanced, it can take 56 days to connect up a broadband link when all the capital infrastructure is already in place. In other words, in the year 2015 it takes 56 days for our telecommunications industry to process an administrative problem that does not fit the norm.

Hey ho, who gives a .... I have boardband...]]>
I am not crowing about having a connection. I am just in shock that in a country which is supposed to be technologically advanced, it can take 56 days to connect up a broadband link when all the capital infrastructure is already in place. In other words, in the year 2015 it takes 56 days for our telecommunications industry to process an administrative problem that does not fit the norm.

Hey ho, who gives a .... I have boardband...]]> <![CDATA[Paypal/Origin Connection]]> https://drlforum.co.uk/showthread.php?tid=1383 Thu, 09 Oct 2014 22:47:09 +0100 https://drlforum.co.uk/showthread.php?tid=1383 PayPal's site and then check out Origin's new look site. Utter rip off from PayPal.

Bet they are spending a bob or few on website designs..this is atleast the 3rd one I've seen so far from them..Can change the look of the site but yet can't deliver refunds, and don't assist with tag removals....]]> PayPal's site and then check out Origin's new look site. Utter rip off from PayPal.

Bet they are spending a bob or few on website designs..this is atleast the 3rd one I've seen so far from them..Can change the look of the site but yet can't deliver refunds, and don't assist with tag removals....]]> <![CDATA[7 weeks later]]> https://drlforum.co.uk/showthread.php?tid=1381 Wed, 08 Oct 2014 00:46:10 +0100 https://drlforum.co.uk/showthread.php?tid=1381
Still got tag on the line - nothing I can do about it

Have to get by on borrowed WiFi / 3g dongles / Phone tethering - all half arsed solutions

Pissed off with OpenReach - just what is it they need to ****** do

If this was America, I would sue Origin for lying to me on the phone back in July

Is there anyone else still stuck with a "tag" on their line? (whatever that actually means)


No cannot just get a "new line" must retain old number]]>
Still got tag on the line - nothing I can do about it

Have to get by on borrowed WiFi / 3g dongles / Phone tethering - all half arsed solutions

Pissed off with OpenReach - just what is it they need to ****** do

If this was America, I would sue Origin for lying to me on the phone back in July

Is there anyone else still stuck with a "tag" on their line? (whatever that actually means)


No cannot just get a "new line" must retain old number]]> <![CDATA[Overcharged by Origin]]> https://drlforum.co.uk/showthread.php?tid=1379 Mon, 06 Oct 2014 17:26:27 +0100 https://drlforum.co.uk/showthread.php?tid=1379
I'm checking to see if anyone else is being overcharged by Origin without explanation?

I'm starting to think that Origin are purposefully overcharging customers "in error" due to cash flow issues, although I obviously have no proof that this is the case; please read on...

After the DRL changeover debacle, I finally got online. I'm on Attercliffe exchange, so am sadly limited to a medieval 1.5Mbps ADSL connection at the moment. I received a repurposed Talk Talk Huawei router from Origin which keeps resetting to the previous Talk Talk settings (but that's another story).

Anyway, all was well for August, where I was correctly charged £9.99 for my new service. Then, on 19th September, I checked my bank account to find Origin had taken £31.94 from my account! I contacted customer support and talked to an assistant called Sub, who was very apologetic and confirmed that there was an issue with the amount debited from my account. Sub reassured me that a member of the billing team would be in touch or that I would receive a refund - unsurprisingly and true to previous form, I didn't receive the call or the refund...

Fast forward to today, when I contacted Origin to find out what was going on. Yet again, a very polite and apologetic assistant acknowledged my issue and then informed me that my next DD payment would be for £25, not the correct amount of £9.99! After I explained that was a major problem, the assistant escalated my call to a person in billing called Jay...

Jay again acknowledged my issue but could not provide an explanation as to why the overcharging had occurred. He was extremely vague about how my situation would be resolved, so I attempted to pin him down with the amount I have been overcharged by working it out whilst on the phone - I didn't get the impression he would have told me this without my insistence.

In summary, I have been overcharged with no explanation by Origin by £36.96 over two months. Bear in mind this has happened after I have already been charged the correct amount for the service I receive. I have insisted that Origin refund the £36.96 to my bank account by the end of this week or I will cancel my direct debit and my service with them - we'll see if that happens Dodgy

Anybody else had a similar situation, or is it just unlucky old me?]]>
I'm checking to see if anyone else is being overcharged by Origin without explanation?

I'm starting to think that Origin are purposefully overcharging customers "in error" due to cash flow issues, although I obviously have no proof that this is the case; please read on...

After the DRL changeover debacle, I finally got online. I'm on Attercliffe exchange, so am sadly limited to a medieval 1.5Mbps ADSL connection at the moment. I received a repurposed Talk Talk Huawei router from Origin which keeps resetting to the previous Talk Talk settings (but that's another story).

Anyway, all was well for August, where I was correctly charged £9.99 for my new service. Then, on 19th September, I checked my bank account to find Origin had taken £31.94 from my account! I contacted customer support and talked to an assistant called Sub, who was very apologetic and confirmed that there was an issue with the amount debited from my account. Sub reassured me that a member of the billing team would be in touch or that I would receive a refund - unsurprisingly and true to previous form, I didn't receive the call or the refund...

Fast forward to today, when I contacted Origin to find out what was going on. Yet again, a very polite and apologetic assistant acknowledged my issue and then informed me that my next DD payment would be for £25, not the correct amount of £9.99! After I explained that was a major problem, the assistant escalated my call to a person in billing called Jay...

Jay again acknowledged my issue but could not provide an explanation as to why the overcharging had occurred. He was extremely vague about how my situation would be resolved, so I attempted to pin him down with the amount I have been overcharged by working it out whilst on the phone - I didn't get the impression he would have told me this without my insistence.

In summary, I have been overcharged with no explanation by Origin by £36.96 over two months. Bear in mind this has happened after I have already been charged the correct amount for the service I receive. I have insisted that Origin refund the £36.96 to my bank account by the end of this week or I will cancel my direct debit and my service with them - we'll see if that happens Dodgy

Anybody else had a similar situation, or is it just unlucky old me?]]> <![CDATA[FAO Anyone Locked Into A Contract With Origin]]> https://drlforum.co.uk/showthread.php?tid=1378 Sun, 05 Oct 2014 16:17:15 +0100 https://drlforum.co.uk/showthread.php?tid=1378
Link

Quote:1. Contract Escape (Full Refunds)

Consumers will now have 90 days to cancel a contract and receive a full refund if they have been misled or bullied into agreeing it (though you might only be eligible for a smaller discount if you’ve had the goods or service for over one month). Obviously no refund will be due if the goods or service have already been fully utilised.
]]>
Link

Quote:1. Contract Escape (Full Refunds)

Consumers will now have 90 days to cancel a contract and receive a full refund if they have been misled or bullied into agreeing it (though you might only be eligible for a smaller discount if you’ve had the goods or service for over one month). Obviously no refund will be due if the goods or service have already been fully utilised.
]]> <![CDATA[Proper hassle]]> https://drlforum.co.uk/showthread.php?tid=1372 Sun, 28 Sep 2014 16:08:23 +0100 https://drlforum.co.uk/showthread.php?tid=1372
Man I had some massive delays, I signed up to Plusnet about a week before dr shut down and I had about 5 weeks with out any internet.

About 4 engineer appointments for open reach to sort external works. All is ok now but that was a massive pain and I still have no idea what happened.

On another note, when I signed up for Origin im sure they required 2 months up front, what should I be claiming back then?]]>
Man I had some massive delays, I signed up to Plusnet about a week before dr shut down and I had about 5 weeks with out any internet.

About 4 engineer appointments for open reach to sort external works. All is ok now but that was a massive pain and I still have no idea what happened.

On another note, when I signed up for Origin im sure they required 2 months up front, what should I be claiming back then?]]> <![CDATA[Missed appointment?]]> https://drlforum.co.uk/showthread.php?tid=1370 Fri, 26 Sep 2014 13:35:04 +0100 https://drlforum.co.uk/showthread.php?tid=1370 Their Indian call centre seems quite happy to rearrange for yet another day.

If I miss the appointment I would get charged £90 + vat, do they pay out when they miss an appointment due to their 'lack of resources'?

I've had to take 2 days off work now and will now need to take off another afternoon which is very inconvenient. I get the impression they are quite a faceless organisation with no accountability to the general public as they do not deal with the end user. The lack of empathy from the call centre and no idea who to complain to. I'm not expecting any empathy really as they don't give a t0ss but it's so frustrating not knowing who to complain to.

Sad]]> Their Indian call centre seems quite happy to rearrange for yet another day.

If I miss the appointment I would get charged £90 + vat, do they pay out when they miss an appointment due to their 'lack of resources'?

I've had to take 2 days off work now and will now need to take off another afternoon which is very inconvenient. I get the impression they are quite a faceless organisation with no accountability to the general public as they do not deal with the end user. The lack of empathy from the call centre and no idea who to complain to. I'm not expecting any empathy really as they don't give a t0ss but it's so frustrating not knowing who to complain to.

Sad]]> <![CDATA[Still without Broadband after DR collapse]]> https://drlforum.co.uk/showthread.php?tid=1369 Thu, 25 Sep 2014 05:12:16 +0100 https://drlforum.co.uk/showthread.php?tid=1369 Was thinking of the new line route, but SKY don't do second lines. Ofcom are useless, so cannot complain to them. Definitely can't complain about BT Openreach as they are untouchable.
To make it worse, mum is disabled and rely's on the Internet.

What the heck can I do??]]> Was thinking of the new line route, but SKY don't do second lines. Ofcom are useless, so cannot complain to them. Definitely can't complain about BT Openreach as they are untouchable.
To make it worse, mum is disabled and rely's on the Internet.

What the heck can I do??]]> <![CDATA[2 days to go!]]> https://drlforum.co.uk/showthread.php?tid=1368 Tue, 23 Sep 2014 12:29:19 +0100 https://drlforum.co.uk/showthread.php?tid=1368
Will have been 6 weeks without internet - although I do have a slow dongle to use but it's a little flaky.

Tag was removed just under 3 weeks ago - but couldn't order fibre until another order on the line was completed.

I haven't gone via ADSL as the speeds in our village are 3 times slower than the dongle. The less complication the better IMO.

Will do a speed test but hoping to get speeds around 50Mbps or so.

Hope others are also starting to get back online! Smile]]>
Will have been 6 weeks without internet - although I do have a slow dongle to use but it's a little flaky.

Tag was removed just under 3 weeks ago - but couldn't order fibre until another order on the line was completed.

I haven't gone via ADSL as the speeds in our village are 3 times slower than the dongle. The less complication the better IMO.

Will do a speed test but hoping to get speeds around 50Mbps or so.

Hope others are also starting to get back online! Smile]]>