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TheStarBiz · 21-08-2014, 12:30 PM

Hello, I'm David Walsh, business editor at The Star newspaper in Sheffield.

I'm writing about how Origin business customers are getting on for an article seven days (tomorrow) after the cut off.

Are you back online?
How did you do it?
How has your business been affected?
What support have you had from Origin?

Please contact me on 0114 252 1307

Thanks and regards
David
@TheStarBiz
[email protected]

***Chalky*** · 21-08-2014, 01:37 PM

Hi David,

Welcome to the forum! I've made this thread a sticky so that people can find it easitly. I enjoyed reading your articles yesterday and will look forward to reading this when it goes to press. Apparently there's also something in today's edition?

I'm sure you'll have some members here interested in passing along their stories. In the meantime, there's plenty of threads with examples of people having issues.

TheStarBiz · 21-08-2014, 02:18 PM

Hi, yes. I put this in:

http://www.thestar.co.uk/news/business/s...-1-6796527

More tomorrow, on companies affected.

Regards

WillPS · 21-08-2014, 02:26 PM

@TheStarBiz - http://www.v-graphics.co.uk/ - these guys have been caught out.

TheStarBiz · 21-08-2014, 02:32 PM

Thanks, I spoke to the boss earlier.

Turmoil is what he described.

alexatkin · (This post was last modified: 21-08-2014 03:04 PM by alexatkin.)

Quote:A BT spokesman said: “Openreach continues to work closely with Thales and Origin Broadband around the MAC process to ensure minimal disruption to customers who are migrating from Origin’s network. We have already processed hundreds of cease orders to enable customers to switch.

That would seem to conflict with everything we think we know.

How can Thales be doing anything when their contract ended, the NOC is closed.
How can Origin be working with BT to obtain MACs when that was up to Thales and again, the NOC is closed.
Are we missing something here?

WillPS · 21-08-2014, 03:04 PM

Given that it's from BT it'll probably have come from a spin doctor who doesn't understand the situation.

essenby · 21-08-2014, 03:14 PM

" . . the MAC process . . " can always be loosely interpreted to mean the migration process - not necessarily the use of a Migration Authorisation Code to assist said migration

alexatkin · (This post was last modified: 21-08-2014 03:59 PM by alexatkin.)

(21-08-2014 03:14 PM)essenby Wrote: " . . the MAC process . . " can always be loosely interpreted to mean the migration process - not necessarily the use of a Migration Authorisation Code to assist said migration

You didn't read the article, it specifically mentions Origin working with BT and Thales to get special MAC codes.

Its a small article, I didn't think it appropriate to copy/paste the whole thing.

***SpencerUk*** · 21-08-2014, 06:45 PM

@alexatkin

Well we don't know how exactly they are requesting MACs..It could be Thales have just forwarded the last CRF forms to Origin to give to the customer. It could be that codes are passed to Origin to generate the MACS themselves, who knows.

Meanwhile, it would appear @Hippojay has an cease order on his line